Neues Schloss Privat Hotel Zurich, Autograph Collection arvostelua

Majoituspaikan vastaus: Dear Guest,Thank you for sharing a positive feedback regarding your experience at the Neues Schloss Private Hotel Zurich. Your satisfaction is our first and foremost priority, which is why we thank you for taking the time to share your experience with us.We strongly believe in the potential that the team has and it is through feedback such as yours that we get even more motivation to do even better.Thank you again for staying with us and hopefully, see you soon again. Regards,Neues Schloss Team

Majoituspaikan vastaus: Dear Guest,we are so sorry to read that your stay with us did not reach your expectations.However, please let me express you how much we appreciate the fact that you dedicated time to share with us your feedback.From your overall feedback, we did notice that certain matters did not fully meet your needs and we are surely open to learn where exactly you think we might need to improve. Should you wish to discuss further details, I will be more than happy to do so. Meanwhile, I wish you all the best and we hope to welcome you at our property soon again.Best regards,Olga RaptopoulouFront Office Desk

Majoituspaikan vastaus: Dear Mr. Andreas, Thank you so much for taking the time to share your feedback on your stay with us. We are very glad that you had a good experience and that you could appreciate our services. Hoping to welcome you soon again here at the Neues Schloss Privat Hotel, we wish you all the best. Regards, Giulia Russo Guest Relations Manager Neues Schloss Privat Hotel

Majoituspaikan vastaus: Dear Sir, Thank you for taking the time to share your experience and it was really nice talking to you yesterday via a Video Call. As I mentioned, I’m truly sorry that your stay did not meet your expectations, especially regarding accessibility, which we take very seriously. Please allow me to sincerely apologize for the inconvenience you encountered. I want to assure you again that there was absolutely no intention to hide the lift or make it difficult to access. The curtain was intended purely for aesthetic purposes and not to obscure or diminish the importance of the lift. I understand how this could have been perceived differently, and I regret that it gave the wrong impression. We recognize that the lift may not be ideal for all types of mobility devices, and we are actively reviewing how we can improve the clarity of the information we provide to guests before arrival. I also regret that your interactions with our team did not reflect the professionalism and helpfulness we strive for. This is being addressed internally to ensure better service in the future. While we have already offered compensation as a gesture of goodwill, I understand it may not have fully reflected the inconvenience you experienced. Please know that your feedback is being taken seriously, and we are committed to making meaningful improvements. Thank you again for your honest review. If there’s anything further I can do to assist or if you’d like to discuss this directly, I would be more than happy to speak with you. Best regards, Neues Schloss Privat Hotel Zürich, Autograph Collection Team

Majoituspaikan vastaus: Dear "T1407IUandreal" Thank you so much for your kind words and glowing 5/5 review — especially coming from a fellow hotelier, it means the world to us! We’re thrilled to hear you enjoyed our central yet peaceful location, the breakfast selection, and our culinary offerings throughout the day. Most of all, your praise for our team as thoughtful and detail-oriented hosts truly made our day. We would love to welcome you back soon to your little oasis in Zurich! Kind regards

Majoituspaikan vastaus: "Dear adamm581", thank you so much for your fantastic 5-star review! We’re thrilled to hear that you enjoyed your stay in one of our suites and appreciated the central location, spacious room, exceptional service, and breakfast offering. Your kind words about our team truly mean a lot to us. It would be a pleasure to welcome you back on your next visit to Zurich — we’re already looking forward to it! Kind regards,

Majoituspaikan vastaus: Thank you for your wonderful review and for sharing your experience with us! We’re delighted to hear that you enjoyed our well-appointed hotel, great staff, and Mediterranean restaurant. It’s also great to know that you found the gym well-equipped and our pricing fair. We truly appreciate your recommendation and your tip about the higher floors. Should your travels bring you back to Zurich, we would love to welcome you again and ensure another warm and memorable stay. Kind regards, Maximilian Jäger Front Office Manager Neues Schloss Privat Hotel

Majoituspaikan vastaus: Dear Alexander K, Thank you for taking the time to share your feedback regarding your recent experience. First and foremost, please accept my sincerest apologies for the distress and inconvenience caused during what should have been a joyous and seamless Christmas holiday for you and your family. I deeply regret the last-minute cancellation of your reservation, which is certainly not the standard of service we aim to provide. While we made every effort to arrange alternate accommodations at short notice, I completely understand that the relocation to a less suitable area and the resulting adjustments to your plans were not aligned with your expectations, especially during such an important time for you and your wife. I recognize how frustrating and disappointing this must have been, and I truly regret the negative impression this experience has left. Should you consider giving Marriott another chance in the future, please feel free to contact me directly. I would personally oversee your stay to ensure it is nothing short of exceptional and arrange a complimentary upgrade, subject to availability, to help rebuild your trust in our brand. Once again, I sincerely apologize and hope we can welcome you back in the future to provide the high level of service you deserve. Kind regards,