Swiss Star California - Self Check-IN

I am very disappointed with my recent stay here. I booked this accommodation 3 months in advance, expecting a smooth experience. Unfortunately, several issues made my stay very unpleasant: 1. Despite my early booking, I was given a room on the upper floor with no lift, which was very inconvenient especially when carrying luggage. 2. Upon arrival, the password key provided was wrong. This caused a lot of stress, wasting my time and energy while trying to access my room. 3. I requested to borrow a Type J socket adapter since I was coming from abroad and needed it to charge my phone. Sadly, they refused to help, even though this is a basic necessity for international travelers. 4. It was summer and the room was very hot. I asked if I could borrow a stand fan, but they also refused this request, showing no concern for guest comfort. Overall, I am very disappointed with the poor service and lack of customer care. I hope the management will seriously improve their services, especially in assisting guests with basic needs.

Easy check in and great room. Beds were very clean and comfy with extra duvets. An iron was included in the room which was great and the bathroom had a jacuzzi bath. Location is near tram stop and only about 10min from the centre. Also great view from the room.

A estrutura é boa e tudo estava limpo e organizado. A localização tbm é muito boa. Muitos mercados perto e fica a cerca de 2,5 km da estação central. A uma estação bem próxima. A avaliação só não fica boa porque não há ar condicionado e nem ventiladores disponíveis. Nos dias que ficamos, a temperatura estava em quase 36 graus, o que tornou o local insalubre. Se você for no inverno, vale a pena. Mas fuja nesse verão. The structure is good and everything was clean and organized. The location is also very good. There are many markets nearby and it is about 2.5 km from the central station. It is very close to a station. The only bad review is because there is no air conditioning or fans available. During the days we stayed, the temperature was almost 36 degrees, which made the place unhealthy. If you go in the winter, it is worth it. But avoid it in the summer.

稍嫌簡陋，環境一般

We had a great stay at Swiss Star California – Self Check-IN! The place was really comfortable and clean. The best part is the self check-in – super convenient, especially if you're arriving late. Everything worked smoothly, and the location was easy to find. Highly recommended for families or anyone looking for a hassle-free stay.

In a very good location in the centre of the city, and did the job for what we needed it for. It smelled a bit damp when we entered, but open windows for a while and it was fine.