25Hours Hotel Zurich West

Hotel room was clean and modern. Customer service needs a lot of improvement, particularly a receptionist called Natasha. After collecting our luggages from the storage, I proceeded to asked her for the hotel room key as we have yet to check in. She then said "she wouldn't know anything as I did not provide any details to her". As a front desk staff, I would think it is part of your responsibility to maybe ask? On another occasion, I asked her if it was okay to get something delivered to the hotel tomorrow as I forgot something and needed it urgently. Her respond was "Isn't it too late now that I ask her?" The look on her face was a look of annoyance. I told her I could cancel it if it wasn't allowed. Eventually, my item was not delivered as she probably did not cascade the information to the staff on duty the next day. Would appreciate if she could respond nicely, especially when you're in the service line. I'm not sure if it has anything to do with racism?? I've observed that she was very friendly and accomodate a guest of a different race whom asked her for a favour. If you'd like consistently good service, I'd suggest put your money elsewhere. The accomodation doesn't come cheap as well.

超乾淨 房間超大 服務人員好

房間大小不錯也新、地理位置也不錯離火車站近、湖也近、就是我們訂的是大床房、前台給我們兩張小床拼在一起、後面我們又下去說訂的是大床房、因為價錢會貴一點、前台說是網站的問題、不關他們酒店的問題、後面協商還是給我們換了大床房間、

入住前有許多事項沒有提前告知，按金全扣也沒有發送郵件通知，服務堪憂

交通方便，性價比高

Love the interior design and the thought of each placement of fixtures used in the room. There's only one improvement that we could think of, the room is too dim as there's no white light available at all. Other than that there's no flaw at all. Love the stay. A few steps from the tram station is the biggest plus point.