25Hours Hotel Zurich West

以這間飯店的水準我對他有更高的期待，但可惜實際入住兩晚後我覺得我會有更好的選擇 房間內部非常昏暗燈光不足，也許飯店主打昏暗，但很顯然我不喜歡這種風格 吹風機非常的重，吹完頭髮我的手都要不行了 最糟糕的是廁所蓮蓬頭會漏水，反應後服務人員有更換房間，但另一間一樣會漏水，只是漏水量比較少而已 地點離中央車站偏遠，需要約10分鐘的車程 飯店沒有微波爐也不方便 好處是附近有coop，服務人員態度不錯

Hotel room was clean and modern. Customer service needs a lot of improvement, particularly a receptionist called Natasha. After collecting our luggages from the storage, I proceeded to asked her for the hotel room key as we have yet to check in. She then said "she wouldn't know anything as I did not provide any details to her". As a front desk staff, I would think it is part of your responsibility to maybe ask? On another occasion, I asked her if it was okay to get something delivered to the hotel tomorrow as I forgot something and needed it urgently. Her respond was "Isn't it too late now that I ask her?" The look on her face was a look of annoyance. I told her I could cancel it if it wasn't allowed. Eventually, my item was not delivered as she probably did not cascade the information to the staff on duty the next day. Would appreciate if she could respond nicely, especially when you're in the service line. I'm not sure if it has anything to do with racism?? I've observed that she was very friendly and accomodate a guest of a different race whom asked her for a favour. If you'd like consistently good service, I'd suggest put your money elsewhere. The accomodation doesn't come cheap as well.

房間大小不錯也新、地理位置也不錯離火車站近、湖也近、就是我們訂的是大床房、前台給我們兩張小床拼在一起、後面我們又下去說訂的是大床房、因為價錢會貴一點、前台說是網站的問題、不關他們酒店的問題、後面協商還是給我們換了大床房間、