Mercure Zürich City

Good location near to station Window not able to open

Carino ma faceva un pochino di freddo in camera

酒店地理位置方便，離火車站近（不是中央火車站）去市區公交一輛車就可直達，也非常便捷。

設施：不錯 衞生：乾淨 環境：離鐵路近，但房間隔音不錯 服務：不錯

This hotel really need some room for improvement. Our room lacked basic amenities like toothbrush and bottled drinking water, and the bath towels were old, stained, and even had holes… Would expect cleanliness and upkeep to be better for the price paid.. Furthermore, the staff at the breakfast buffet were unfriendly, unapproachable and seemed irritated both mornings we were there. On the positive note, the breakfast buffet had a nice variety, and the hotel’s location is relatively convenient, about a 10 min train ride from Zurich HB. Overall, it wasn’t the experience we expected, and we won’t be returning. For the price paid, it didn’t match the service and amenities level. We can pay the same price for other hotels.

亂扣錢避雷！！！退房後酒店擅自扣信用卡30瑞，約等於人民幣240r，打電話過去問説是停車費，問題是我根本沒有車，我甚至沒有駕照，前台説可能是房間號弄錯了，後續扣款會原路返回，後面再打電話回去直接被掛斷！酒店在沒有任何證據的情況下扣款，甚至拒絕溝通，在攜程客服的介入下我出示了當時的瑞士公交通票來證明我不需要用車，沒想到酒店出示了這張只有姓氏簽名沒有其他任何訊息可以證明和我相關的紙質單，這看起來甚至都不像中國人的筆跡！！！哪個中國人會這麼寫字母N？最後是攜程自己賠了這30瑞給我，大家千萬不要訂這家酒店！除此以外我訂的是大床房，酒店給我開的雙床房，以及每出門一次房卡就直接消磁，每次都要去前台補卡！！！避雷避雷避雷！以後國外酒店管你要信用卡號扣城市税千萬別給！