Mailus
7. huhtikuuta 2025
Subject: Formal Complaint Regarding Unacceptable Experience at Zhaoqing Star Hotel.
Address:Star Lake Mall, No.10 Duanzhou 4th Road, Duanzhou District, Zhaoqing City, Guangdong Province
Date: April 06,2025. (Comfirmation No:26257801 check in April 05,2025)
Dear Trip.com Management,
I hope this communication finds you well.
I am writing to formally express my dissatisfaction regarding my recent experience at the Zhaoqing Star Hotel in China, where I stayed with my family on April 5, 2023. We had reserved two rooms, and to our astonishment, we discovered that the bed linens had not been changed before our arrival. They remained stained and contaminated from prior usage.
Moreover, we observed repugnant bloodstains and other forms of dirt on the linens in both rooms, which not only caused significant distress but also provoked feelings of outrage among my family members. It is incomprehensible that a hotel, which boasts a five-star reputation on your esteemed Trip.com platform, would allow such a severe lapse in fundamental cleanliness standards. This incident not only marred our stay but also raised serious concerns regarding possible health risks, including skin infections.
I would like to stress that I have consistently held your services in high regard in the past, which is why this experience has been exceedingly disappointing. I respectfully urge your management team to address this matter with the utmost seriousness and to take immediate action to ensure that a satisfactory resolution is provided to my family and me.
Should you require any further information to facilitate your investigation, I would be more than willing to cooperate and provide additional details.
Thank you for your prompt attention to this important matter.
Yours sincerely,
Daniel Yim
Tel:16262746881 Email Address:datamailus@gmail.com
Date: April 06, 2025.
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