Scandinavia Resort

It was a unique setting but could definitely use some help. One major thing is that it was 85 degrees when we checked into our room. We immediately turned the AC down to a low setting. It did not get cooler within two hours so I went to the office to see what could be done. They sent a repair guy and he looked at it for 5 seconds and said we would just have to wait another hour or more for it to cool down. It never did. We had to open the windows and thankfully it was cool at night, enough to sleep. This is not acceptable. You need to have someone that cares about the customer and if something isn't working, then fix it or move them to another room.

Room and Service The accommodation we were hosted was a single room with bathroom. It was clean, nice furnitured and comfortable. I had a problem with the safe. The caretaker came to fix it right after I had told the reception. After that I hadn’t have any problems with that. The reception by the way was always on duty, very kindly and helpfully. Things to do at the resort We lent electric bikes and drove with them. It was much fun for the kids and for us as adults as well. The guy who worked there was named Nikita. A very friendly and courteous young man. He made a good job. The pool area has a bar and you can relaxe there in a nice vicinity. The Spa is equipped with a Sauna and two Jacuzzis. It is a nice place to calm down. Breakfast The breakfast was perfekt. They had everything. Eggs, different kinds of bread, different kinds of coffee and so on. There is nothing to ad. There is just one point we recognised. The shuttle to the Energylandia went in the morning and got the people back in the evening, when the park was going to get closed. This is to long. In my opinion, it would have been better to get another lift in the afternoon. 16:00 would be a good time I think. I the end, we were very happy with our decision to book a room in the Scandinavia Resort and would like to come there again.

Zimmer war sehr schön, Service nett, Frühstücksangebot top! Hotel liegt sehr angenehm umgeben von unberührter Natur. Waren super schöne Tage! Einen Verbesserungsvorschlag, der Shuttle Bus zum Energylandia könnte zusätzlich nochmal am Nachmittag fahren, für Familien ist von 10.00 Uhr bis 19.45 Uhr recht lang.

The accommodation was fine, I really appreciate the transfer from the accommodation directly to Energylandia - 15 minutes before the open and 15 minutes before it closes back. The only thing we were not satisfied with was the wellness. At the time that was only for guests, there were strangers who had a party there. We had to ask the staff twice before they started solving it.

It was not a campsite, but more of a German 'Stellplatz' or French 'Aire' for campervans only. However, the price was higher than a normal camping. There were very limited toilet facilities, although clean. The WIFI didn't work, in fact you could not even see a connection let alone get on line despite it being offered throughout the site. Friendly staff but not particularly helpful. I wouldn't recommend it.

We visited the hotel at the beginning of September, unfortunately my son broke his arm practically right after entering the inflatable playground. We have signed a consent to use the attractions. After the whole incident, we asked the manager if the hotel had a policy and if there was a chance to take advantage of it. Manager assured us that he would make every effort to help us (quite serious fracture requiring long rehabilitation). He promised to check if we had a chance for compensation despite the signed declaration. Mr. Wojciech cheated for 3 months that he was waiting for an answer in our case, another time that he was overworked and forgot. We have received a message several times that he has already received an answer and is sending it to us. Eventually the Mr. Wojciech stopped answering the phone and answering. We are disappointed in the way we have been treated. How can you deceive someone for so long? We are sorry that we have been lied to for so long in such a difficult situation. It would suffice to answer. What was this dragging of the topic supposed to do? Despite the great idea and wonderful architecture of the place, we will never come back and do not recommend it. Everything is fine as long as nothing happens, in a crisis situation the level of management leaves a lot to be desired.