Hotel Nosalowy Dwór

We had great memories of Hotel Nosalowy Dwor from past visits and had liked the hotel so much that we paid a non refundable deposit for two double rooms just before COVID hit. The hotel accommodated our request to put our deposit in escrow until we could travel again. The war in Ukraine further delayed our return. We now want to go to Zakopane in June 2023. The hotel reluctantly agreed to extend our voucher for PLN 1800 until August 2023. HOWEVER, the six emails we have sent (in Polish and English) requesting to book two rooms for June/July 2023 are simply ignored. What use is a voucher when they totally ignore your request to book accommodation? I have never experienced a hotel simply not responding to enquires from customers. We have stayed there on several occasions. Do they not want business? The disrespect and distain they are showing us, by ignoring our repeated enquiries, is beyond belief and has now destroyed the wonderful memories we had carried with us.

really nice food, not too pricey but not too cheap either, pretty decor, good service from staff, what not too like? Also the plates were good looking and decent portions 195zl for 2 starters 2 mains and 2 drinks.