Avalon Palace Hotel

非常好的體驗，酒店前台人員耐心的幫我解決了，所有我的問題，服務周到房間乾淨，我的到達時間比較晚，和酒店協商了之後，酒店免費聯繫了出租車來機場接我，由於我是兩個訂單預訂的房型不一樣，最後酒店考慮到我的方便給我升級成了一樣的房型，早餐晚餐很好吃，豐富多樣😁

Good Good

Das Hotel hat mich unglaublich enttäuscht, für das Geld, das wir bezahlt haben, war es nicht das Beste, viel Lärm und nicht so sauber, wie es im Internet aussieht.

We really enjoyed our stay here for two weeks. We had a suite with a private pool which had incredible views over Zakynthos Town. Overall the hotel is great. The breakfast was really good with lots of choice every morning. The outside seating gives you the same views as our room did which was a lovely setting to eat breakfast. Even though we didn't use the main pool it had plenty of sun loungers and is spacious. The hotel is listed as 4 Stars so we paid the 10€ per night tax but that does give you certain expectations of standards and service and this wasn't met consistently. The room had some issues with cleanliness e.g. walls need painting, the shower had some mould and the chrome not buffed on arrival was noticeable. We weren't asked about our stay in the two weeks we were there. The reception team are really helpful with booking taxis and hiring a car but we found the team at breakfast sometimes moody and stroppy. Not even a "Kalimera" or a smile some mornings which are the basics of hospitality and something the manager needs to observe and correct. The blonde girl in breakfast however was friendly and pleasant most mornings. She even said hello to us when we saw her in the town. We did have an issue on a Saturday night where the room next to ours had left their TV on and at 2am was still very loud. We spoke to the night receptionist who eventually did something to turn it off as the guests weren't responding. It would've been nice if the manager or reception team had spoken to us about this the following day. Overall we did enjoy our stay just a few minor issues which didn't spoil it. The views are stunning and it really made our stay special.

I really like the stay at Avalon Hotel. Great people, great swimming pool with a paronamic view area. The room was very nice and spacious. It has however potential for the renovation, but for the price was really nice and also very very clean!

We recently stayed at the Avalon Hotel and overall had a really lovely experience. We booked the suite with the private pool, which was absolutely amazing--definitely a highlight of our stay. It was a perfect touch of luxury and made for a very relaxing trip. The breakfast was also very enjoyable. While the selection wasn't huge, everything offered was fresh and super tasty. All the staff we interacted with were friendly and polite, which added to the warm atmosphere of the hotel. That said, we did encounter a few issues related to room cleanliness and privacy. Upon arrival, we noticed hair and a razor cap left in the shower, which clearly suggested the area hadn’t properly been cleaned. After using the shower, we discovered the drain was blocked, causing water to flood the room. We had to use all of our towels, including the ones provided for the pool, to soak it up. Reception was informed, but unfortunately, the problem couldn't be resolved until the following day. Eventually, the shower was fixed and the used towels were taken away. We also had some confusion around the hotel's cleaning policy. Initially, we had a "Do Not Disturb" sign on the door, which was removed by a staff member who informed us they no longer allow them. When we asked for our privacy to be respected but still wanted regular cleaning, the response felt a bit dismissive-saying they wouldn't clean room until we left. Later, while we were in the pool on our balcony, the cleaning manager entered our room unannounced, stating she had knocked twice. The layout of the suite is long, so more time should have been given before entering, or ideally, she should have waited for an answer. Aside from these issues, the hotel itself is beautiful and we thoroughly enjoyed our time. With a bit more attention to housekeeping and guest privacy, this place would be close to perfect. Would still recommend for the great amenities and overall experience.