Flex SelfCheckIns - Zagreb - Hostel - 8 Rooms - City Centre

A fuir ! Comme il est indiqué sur les plateformes de réservation ce n'est pas un hôtel et il n'y a pas de comptoir d'accueil. Ils demandent à quelle heure on doit arriver lors de la réservation, mais personne n'est là, malgré plusieurs heures d'attente. Les coordonnées téléphoniques sont fausses (y compris celles sur le site internet) et ils sont injoignables. Ils ne répondent pas zu formulaire de contact du site internet. Le restaurant d'à côté, qui porte le même nom et est à la même adresse, dit n'avoir aucun lien avec l'hôtel....

We were very disappointed with this choice. We arrived during a very warm afternoon - the air conditioner was not working (responding). I reached out to ask for help. A response came and I had already tried to do what was suggested. After trying and waiting for some time I had to reach out again to ask for some assistance. Opening windows was not an option due to the heat. The response I received was curt and basically said "'do what I already said and it will work". We tried for close to an hour and finally asked for someone to come to the room as it was not working. This request was not responded to. After some more time passed with no assistance, we sent a follow up message asking for some help or we would need to relocate. No response. In the end we left and went to anther hotel. No apology or explanation was forth coming.

The Regal Residence is on a pedestrian street just off the main square in the city, Trg bana Josip Jelacic. It could not be more central. The street is lined with restaurants and bars frequented by young and old together. A really exciting vibe. The room was very well decorated and maintained. Breakfast in the basement was good,