Walter Raleigh Hotel

I really enjoyed my stay,Michael, Olive,Brian and Patrick were excellent hosts.The food was delicious and my room was facing the sea.What a view to wake up to. I would highly recommend this hotel. It's location is perfect, you can explore the historical town or go east or West to sample lots more. Thank you staff.It felt like home only much better. Ann Fitzsimons

We held our mums birthday celebrations at the Walter Raleigh and made a prior agreement with hotel management for a two course meal with her birthday cake being served in place of the third course along with tea/coffee. We agreed a price per head and delivered the cake to the hotel the day beforehand. However when we arrived, menus were already on the table stipulating 3 courses and the waiter had already begun the process of collecting orders from the seated guests so it was too late to halt proceedings. The cake was brought out approximately 40 minutes after the third course had been served and by then we didn’t have teas/coffee to accompany it. We asked for teas and coffees to accompany the cake but were informed it wasn’t possible. The guests had to eat the birthday cake dry and it felt like a poor ending to the celebrations. When it came to payment, we were billed for the 3 courses and we paid in full as we didn’t want to amplify the issue at the time. We did however mention our concerns to the duty manager in charge that we were overcharged on the original agreement. These events spoiled the celebrations somewhat for us but my mum and all other guests were unaware of these events and had a great time overall so we would like to thank the Hotel for that. I emailed the hotel in the days following the celebration to express my disappointment. The manager wrote back and asked for my phone number so he could discuss the complaint further. I provided my number but he failed to get in touch and has ignored all of my follow up emails since. I feel overall it was very poor service by management in particular.

We had booked dinner for 7 people on feb 21st for 8pm. Arrived at 8.05 pm .. stood around for about another 5min before someone attended to us , to be told the kitchen was closed , we were late … and that was that ! Rude staff . Never again ! They did book a nearby restaurant for us , and a taxi to it. That restaurant was extremely welcoming, fab waitress, Catriona(?) We left a nice bit of money at the second restaurant, Clancy’s , think the very very quiet Water Raleigh would have benefited from our custom ! Their loss