FUZHOU ROYAL HOT SPRING HOTEL & RESORT

This is a fantastic hotel where everyone provides superb service. During our stay, the hotel offered free shuttle rides to any destination, which was incredibly convenient. The hot spring environment was lovely, and the staff—especially **Li Yujiao**and **Qiu Biguang**—were exceptionally attentive and kind. Our kids loved the infinity pool, and the surrounding views were breathtaking. The dining experience was also great, with **Zhang Qianfang** from the restaurant offering excellent service. Overall, it was a wonderful experience, from the top-notch service to the beautiful surroundings. Highly recommended!

Space Pod Capsule (white UFO shaped) rooms are not available. I was clickbaited with the picture shown on Trip.com app.  The check-in counter said that the capsule room we booked isn’t ready yet, so they gave us an upgraded room, which is turned out as a normal square (apartment vibe) boring room. (Check my pictures) Boo-yah! When i explore the area, i found the space pod capsules in a restricted area & don't think they're operating them anymore (just as the glass slides). Stand-outs:  + the Receptionist & concierge are very friendly & english spoken! + the Hotsprings are tremendous, 50 ponds in total of outdoor & indoor ponds. (consider to start visiting by the time it’s opened which is from 2:30 PM until sunset around 6PM). Then continue to dine at the restaurant afterwards. We took ab 4,5hours to finish all the 50 ponds lol. This is like a (man-made not natural) Hotspring Wonderland! + kids-friendly which is smoke free & we required to wear swimsuit (unlike japanese onsen which req us to be totally naked).

對於温泉部的馮紅玉的服務印象深刻，非常親切，讓人有賓至如歸的感受，在御膳房用餐的時候，黃碧玉服務員，所有工作人員都非常盡職，也非常的熱忱，對這次的旅程有非常好的印象，未來一定會再來，也會找我們的朋友一起來，實在是太好玩了

房間很大很乾凈，陽台景觀特別好。每個服務員都會熱情的打招呼，需求都會很快的得到滿足。前台的美女暨楊欣幫忙指引，細心的解答疑問，特別棒。前台的帥哥黃智敏熱情的送了小朋友的小禮物，小朋友特別開心。這次的體驗整體十分超出預期。

節前預訂時突然定不了，衹好安排了其他行程，結果到了泉州發現又可以訂了，馬上修改行程跑過來住了一晚。目前設施還不完善，無邊泳池沒有開，但是温泉是開放的。因為是親子游所以比較留意孩子能玩的項目，但可能是酒店此前主打康養特色，除了温泉裏的小童泡池以外，其他活動和項目很少，也不想泡第二次温泉了，第二天我們一早就趕往下一個目的地了。總體感覺酒店服務很好，但是還需要在設施和活動上更突出特色，這樣才能更加吸引目標客羣

整體來説很舒服的酒店，服務熱情，衞生乾淨整潔，環境優美，設施到位。前台暨楊欣女士的服務周到，為我們詳細介紹了酒店的各項設施與服務，有需求回覆非常快。祝貴酒店生意興隆。