Ceria Hotel at Alun Alun Yogyakarta arvostelua

Majoituspaikan vastaus: Dear, Valued Guest,Thank you so much for your wonderful review! 😊 We're delighted to hear that you enjoyed the amenities we offer, including the complimentary drinks and the cappuccino from our portafilter machine. It’s great to know that the early check-in added to your comfort during your stay. We always strive to provide the best experience for our guests, and we hope to welcome you back for an even more delightful stay in the future! 🙏✨Best regards,Ceria Hotel Management

Majoituspaikan vastaus: Yang terhormat Bapak Wahyu, Selamat malam dari Yogyakarta, Terima kasih banyak atas ulasan sempurnanya dan apresiasinya! Senang sekali mendengar Anda merasa seperti di rumah sendiri selama menginap bersama kami. 😊 Kami selalu berupaya memberikan pengalaman terbaik bagi setiap tamu. Semoga kami bisa menyambut Anda kembali di masa mendatang! 🙏Salam hangat dari Ceria Hotel Management

Majoituspaikan vastaus: Dear, Our Valued Guest, Thank you very much for your kind review. We're delighted to hear that you enjoyed the colonial-style architecture and found our unique layout, with the restaurant at the entrance, bar by the corridor, and outdoor views, to your liking. It’s great to know that you found the food both affordable and convenient, especially with our in-room dining service. We look forward to welcoming you back for another memorable stay with us!Warm regards Ceria Hotel Management 😊

Majoituspaikan vastaus: Dear, Guest, Thank you very much for choosing our hotel and for sharing your experience in such detail. We are delighted that you appreciated the warm and friendly service at the front desk, as well as the traditional Javanese charm of our property. It’s wonderful to hear that you enjoyed our breakfast and found the location convenient for visiting the Royal Palace and Water Castle.We sincerely apologize for the confusion regarding the towels and the difference in service standards compared to what you are accustomed to in China. We understand that this situation may have caused discomfort, and we regret any inconvenience you experienced. Please rest assured that we will use your feedback to improve our communication with future guests and ensure that our services meet their expectations.Thank you once again for your valuable insights, and we hope to have the opportunity to welcome you back in the future for an even more enjoyable stay. Warm regards from Ceria Hotel Management

Majoituspaikan vastaus: Dear, Guest. Thank you for your lovely review! We’re delighted to hear that you enjoyed the surroundings and location of our hotel. Walking around the palace area is indeed a special way to experience the rich culture and traditions of Indonesia. We hope to welcome you back for more memorable moments during your next visit! Best regards from Ceria Hotel Management

Majoituspaikan vastaus: Dear guest,Thank you for your kind words about our nice environment and clean room. We’re happy to know that you had a pleasant stay overall. 😊We sincerely apologize for the inconvenience you experienced with the shower. We understand how frustrating it can be when the entire bathroom gets wet. We wanted to let you know that the issue has been fixed, and we’ve made improvements to ensure a more comfortable experience for future guests.Your feedback is invaluable, and we appreciate you bringing this to our attention. We hope to welcome you back for an even better stay in the future.Best regards,Ceria Hotel Management

Majoituspaikan vastaus: Dear guestThank you so much for your incredible review! We are thrilled to hear that you had such an AWESOME experience with us! 😊 Your enthusiasm truly made our day, and we’re so glad that you found our location in the heart of Jogja to be perfect for your stay.We look forward to welcoming you back in the future, and we promise to keep delivering the kind of experience that you’ll never regret!Best regards,Ceria Hotel Management

Majoituspaikan vastaus: Dear Mr/Mrs Clliew,Thank you for your excellent feedback! We’re delighted to hear that you appreciated our clean and sanitary environment, delicious breakfast, and polite staff. Your recommendation means a lot to us. 😊We look forward to welcoming you back to Ceria Hotel on your next visit to Yogyakarta.Best regards,Ceria Hotel Management ✨

Majoituspaikan vastaus: Dear guest,Thank you for sharing your feedback with us! We’re happy to hear that you found our hotel a cozy place to stay and appreciated the cleanliness of the room, as well as the variety in our breakfast menu. 😊We understand that the bed size and parking area may have been a bit of a challenge, and we appreciate your patience with this. It’s wonderful to know you enjoyed the convenience of Netflix and our great location, with easy access to famous local spots like Gudeg Wijilan, the Keraton area, and Kemetiran Catholic Church.We look forward to welcoming you back on your next visit to Yogyakarta!Best regards,Ceria Hotel Management

Majoituspaikan vastaus: Dear guest,Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you encountered during your stay, particularly with the noise and the power issue. We completely understand how frustrating it must have been when you were unable to rest as you had planned. 🙏Regarding the noise from the restaurant, we regret that the first room did not meet your expectations. We did offer an alternative room to you when you first expressed discomfort, but we understand that you initially preferred to stay in the original room. After the first night, we were glad that you agreed to move, hoping it would improve your experience.As for the power outage, we investigated the issue and found that the power disruption was isolated to your room. It appears to have been caused by an electrical item you were using, which unfortunately overloaded the system. We apologize for any inconvenience this caused and appreciate your understanding as our team worked to restore the power as quickly as possible.While we are pleased that you appreciated the style and appearance of the hotel, we are sorry to hear that the bathroom and room design did not meet your expectations. Your feedback is valuable to us, and we will take it into account as we strive to enhance the details and overall guest experience.Thank you again for your honest feedback, and we hope to have another opportunity to provide you with a more satisfying stay in the future.Best regards,Ceria Hotel Management

Majoituspaikan vastaus: Halo Ibu Ivenna, Terima kasih atas ulasan positif yang Ibu berikan. Kami senang mendengar bahwa Ibu menikmati suasana nyaman hotel kami serta sarapan à la carte yang disajikan. Terkait amenitas, kami memohon maaf atas kurangnya informasi mengenai ketersediaan sikat gigi. Sebenarnya, kami menyediakan fasilitas tersebut, namun tampaknya hal ini kurang tersampaikan dengan baik kepada Ibu. Kami akan memastikan informasi ini disampaikan dengan lebih jelas kepada tamu di masa mendatang.Kami berharap dapat menyambut Ibu kembali untuk pengalaman yang lebih baik lagi. Salam hangat, Manajemen Ceria Hotel 🌼

Majoituspaikan vastaus: Dear Mrs Erna,Thank you so much for your heartfelt review! We’re truly happy to know that your first stay with us felt cozy and homey, just like visiting grandma. It warms our hearts that you enjoyed the clean rooms, friendly staff, and our location near Alun Alun. Your kind words and high recommendation really made our day!We can't wait to welcome you back and make your next visit just as special.Warmest regards, Ceria Hotel Management 🌼

Majoituspaikan vastaus: Dear Guest,Thank you for sharing such a heartfelt review of your stay with us! We're delighted that you enjoyed the charm of our hotel and its unique concept. It's wonderful to know that despite the distance from Yogyakarta Station, you found it convenient to explore Malioboro and reach us.Your kind words about our staff truly warm our hearts. We take great pride in ensuring that each guest feels cared for, and we’re thrilled that you felt the love and attention in our service. It’s fantastic to hear that your solo trip was comfortable and satisfying until the end.We can’t wait to welcome you back for another memorable stay.Warm regards,Ceria Hotel Management 🌼

Majoituspaikan vastaus: Dear Guest, good day from Yogyakarta cityThank you for your kind review! We're delighted to hear that you enjoyed our rich breakfast and found the hotel environment to your liking. Your recommendation means a lot to us!We look forward to welcoming you back for another great stay.Best regards, Ceria Hotel Management 🌼