Bryn Meadows Golf, Hotel & Spa

Oh gosh, where to start?! We were visiting for an event, and being friends who didn’t want to share a bed, we booked a “Junior Suite” costing £220 per night, which provided a sofa bed as well as a king. For that amount of money at a hotel and spa graded 4 star, maybe our expectations were fairly high. We were not prepared for a room in the basement, with so much heavy dark furniture, it was virtually impossible to open the door or move around the room once the sofa bed was open. In particular, there’s an enormous cupboard in the middle of the room containing just a kettle a tray and a rubbish bin. The bathroom is in two parts, with washbasin m in an alcove and a very short bath with shower over. There is no towel rail by the sink, so dripping hands between sink and bathroom. All of the above were inconvenient, but the worst was to come when we found a driving license belonging to a previous occupant of the room next to the television - this surely calls into question the thoroughness of cleaning. Open reporting the above to reception on check out, we received no apology and were told the sofa bed should have been turned round to make more room. We won’t be back!

Beautiful hotel, beautiful view the lady who check us in went above and beyond to make our stay comfortable even upgraded our room to cater for disabilities

Lovely hotel with good spa facilities and golf course

Lovely Hotel Lovely stay, very clean and friendly staff

Lovely location & great staff. Lovely, friendly staff. Excellent location. Will definitely stay again. 😊

I purchased 3x Calm weekend spa packages (1 was a voucher for a 65th bday present) We turned up for our spa day only to be told that our treatments hadn’t been booked properly (their error), so we couldn’t have them. This was very frustrating as we had travelled an hour to get there, had arranged childcare etc and we were celebrating my Aunty’s Birthday. We were told we could still use the facilities and have the lunch, and as a good will gesture we could have the mud treatment (self applied). And we could re book our original treatments for a later date. As we had already traveled there we felt we didn’t really have much option, so we said yes. The facilities were quite basic and a little outdated, and after discussing we decided we didn’t really want to come back as we weren’t that impressed with the place, and it’s not worth the £109pp price tag! Instead I asked for a refund, however, the general manager would only allow for 2x refunds as apparently it’s in the T&C that the voucher cannot be refunded (even though their website or my email confirmation doesn’t state that, and it was their mistake!) The general managers attitude was absolutely horrific and he wasn’t very apologetic at all. He kept saying “you’ve had a treatment and we’re giving you a free lunch” and not really understanding our point of view. The whole day was a complete let down because of an error on their end. He then followed us into the restaurant to continue to state his case, and was very rude. We decided not to stay for lunch at that point, as we were so offended by his attitude. The role of a manager is to diffuse any conflicts, not to be offensive towards customers. For this reason I’ll never go back!