Penelope 75
16. marraskuuta 2024
Visited the hotel with my family, stayed in room 720, great food, room, ambience and roof top hot spring facility, just that roof top hot spring area closes from 11:30 to 2:30, which is a bit inconvenient. Most of the staff members we saw are very polite and accommodating! A female staff member we saw at 11:30 on the 14/Nov at the hot spring reception was not friendly at all. She was the only staff at the hot spring area at that moment. There was two hair dryers hanging on the wall, one of them was not working. I passed the broken hair dryer to her and reflected this issue. She simply took the hair dryer without a word and totally ignored me. Her expression shows that she absolutely didn’t want to be there. She is unbelievably rude and way below ********* hospitality standard!
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