Felinger Collection Hotel & Spa

I stayed at Felinger Hotel for a week, and I would never, ever go back. While the hotel is clean and new, the service is absolutely AWFUL! They don’t clean the rooms daily, and when they do, it’s only partially done. I had to repeatedly ask and BEG for basic essentials like soap, toilet paper, and towels. They didn’t change the sheets for the entire week, and on some days, they didn’t even bother replacing the towels!!! The shower leaks water into the restroom, making a nasty mess every time you shower. When I informed them about this, they said it was normal!!!! but it was such a GROSS situation to deal with. The breakfast was a disaster too. They prepare the meal and cut the veggie and fruits the night before, so everything was SOOO cold and stale by morning. On top of all this, the elevator is located right next to the rooms, and it makes a loud ding-ding noise every time it reaches a floor. The noise disturbed my sleep throughout the nights. I chose this hotel based on the rates and reviews, and I thought it would be a nice stay even though it’s far from the center. With the same amount of money, you can DEFINITELY find a better place to stay. It was a deeply disappointing experience, and I would not recommend this hotel to anyone.

We stayed here for several nights and found it to be a terrific hotel. It's the staff that really make the place - the super friendly and helpful doormen/porters and reception staff made us feel genuinely welcome. Our room was lovely, spacious and clean, with nice linen, great air con and an all-important fridge and kettle. It's about a 20 - 25 minute walk to the centre, but within a 10-minute walk there are plenty of good restaurants, a large supermarket and a metro station which goes directly to Republic Square and it's only 100 AMD for each trip. Breakfast was good, with a range of hot options, breads, preserves, and an excellent choice of fruit. Great coffee too. For some reason, throughout the hotel, the carpets are looking very stained and worn so goodness knows what has happened to them, as the hotel has only been open for a few months. If these were replaced, we'd be hard-pressed to find any faults. The restaurant is open at night and we had good food, but felt it had no ambience, so we only ate there once. Overall, we thoroughly enjoyed our stay and would recommend this hotel.

Проживаем сейчас в данном отеле. Объективно не понимаю, почему у него такие хорошие отзывы. Изначально поселили в номере Делюкс номер 504, поменяли без проблем, так как окна на проезжую часть и очень шумно. Поселили В номере 611 с окнами во двор. Проблемы номера: не работает кондиционер, не работает телевизор, не работает телефон. Заявки на ресепшене приняли, но исполнять их никто не торопится… техник приходит утром и вечером. Итог - вторые сутки ничего не меняется. Также в душе была снята панель для вытяжки и оставлена мастером на полу. Завтраки однообразные и холодные, в какое время Вы бы не пришли. Спа: вода в бассейне холодная , даже после посещения хамама и парной все равно мерзнешь…к уборке номеров претензий нет. В общем есть недочеты, которые мешают мне поставить хорошую оценку. Прошу обратить внимание на качество предоставляемых услуг и исправить эти недоразумения.