Grand Palace Hotel & Spa

I had high expectations given the premium room tariffs, which are comparable to those of 4 or 5-star hotels. Unfortunately, the experience did not match the pricing. Room & Maintenance: The rooms were poorly maintained. The air conditioning was unreliable, working only intermittently during my stay. To make matters worse, I found lizards in the bathroom — a clear sign of inadequate upkeep. Noise & Comfort: Sound insulation is virtually non-existent. Conversations and noises from adjacent rooms and the corridor were clearly audible, making it difficult to get a restful night’s sleep. Food Quality: The food offered was underwhelming and certainly did not justify the high costs. There was nothing exceptional about the dining experience. Positives: The only redeeming factor was the view from the common area near the pool, which was scenic and relaxing.

We stayed at Grand Palace Hotel and Spa for two days, and overall, it was a pleasant experience. Rooms & Maintenance: The rooms were just okay. They are a bit old and definitely in need of some maintenance. Our AC wasn't working properly, and the intercom in the room was not functional either, which was a little inconvenient. Service & Staff: What really made our stay enjoyable was the excellent customer service. From the reception to the room service and restaurant staff, everyone was extremely courteous and helpful. A special mention to Nithya from the restaurant and Chef Ravi—both of them went out of their way to ensure we had a great dining experience. They checked on us frequently, asked for feedback, and even accepted suggestions very gracefully. We had ordered a Tiramisu that didn’t taste right, and they immediately replaced it without any hesitation. Their attitude toward service and guest satisfaction was really commendable. Food: The food at the restaurant was delicious. We thoroughly enjoyed our meals, including the complimentary breakfast buffet. The variety and taste were both impressive. While the food is priced on the higher side, the quality justifies it to a large extent. Ambience & Amenities: The resort has a beautiful ambience, complete with an infinity pool, children’s play area, and other recreational activities. It's a great place to unwind and relax with family. Overall: Despite the room needing some upkeep, the warmth of the staff and the quality of the food made our stay very enjoyable. Big thanks again to Nithya and Ravi for their wonderful hospitality! Would recommend the place for a short, relaxing getaway in Yercaud.

Rooms are decent. We went at a time when crowd was moderate. The morning breakfast was good, moderate in spice and oil with reasonable options. Property is crisp and slightly old fashioned, was soothing for a 2 day stay. Thanks to Nitya, Gaurav and Shubang for their service in restaurant.