Vieraskäyttäjä
12. kesäkuuta 2023
My husband & I arrived to check in (had reserved a room in advance & was coming from NC) between 10:30-10:45 on a Thursday night (6/8). My husband went in first & was unable to find anyone to assist him with check-in. We sat in the car for about 5-10 min. attempting to call the front desk, in hopes the front desk associate had the phone on them & we could speak with them but no luck with this after calling multiple times. My husband & I both went in the lobby & started to knock on the office doors, repeatedly ringing the bill on the desk, & calling out for someone, to no avail. After about a 20-30 min. wait the other lady there waiting finally found an associate in a room, claiming that he was "fixing Spectrum" & stated that "he had been watching us", while holding up his phone that reflected a camera that was located in the lobby. My husband proceeded to tell him that we had been there for a quite a while. An apology was not made first...he claimed "he had been watching us", clearing looking like he had just woke up. If that was the case, I wish he would have just led with an apology & told us that. After about an hour..we were finally in our room. Loud music & the smell of ********* was wafting from a car in the parking lot. There was an odd smell in the room, none of the outlets worked, & the a table lamp was sitting on the floor.
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