Vieraskäyttäjä
9. kesäkuuta 2025
I booked in this hotel for 12 nights It was the most terrible experience I ever had . Their customer service is was the worst I ever seen . Especially the reception, which is supposed to be nice and professional. You need to remind them every day to clean the room because nobody cares. The air conditioner didn’t worked so I needed to go to reception 4/5 times to remind them Our flight back home it was in midnight so we been told at 2 pm to leave the room They mentioned we should leave at 12 pm because someone else is waiting for our room. I wanted to talk with the manager and he it was a very rude guy and not professional at all, he shouted at my husband and me as well. They charged us £20 for leaving after 12 pm I will never and ever return back to Turkey, and that’s all about their customer service Very sorry to write this kind of review, but they completely ruin our holiday here Thank you
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