Shangri-La Xiamen

Disappointing given the price. Great facilities for kids, including kids club, excursions and a large swimming pool. Special thanks to Kenny at the pool who was friendly and fun practicing swimming with my children. The check in experience could be improved. We arrived at 2pm (the designated check in time) and were told we had to wait 'a little while' for our room. Eventually two hours later the room was ready. Staff didn't apologise or do much to help - just told us to go have a coffee. A waste of time we should have been able to use the room we paid for. The club floor is also very disappointing in terms of the food and beverage offerings and especially how it becomes completely overwhelmed at peak times (happy hour for example). The staff try their best, but the environment becomes chaotic and filled with rubbish, people grabbing massive piles of food (much of which is wasted), and it's very hard to get a cold drink. Maybe not worth the extra cost if you are looking to relax. Finally the hotel overlooks a bridge construction yard with trucks rumbling and steel being erected all night.

They took a long time to get our room ready it was around 4pm before we could get the room card. The photography service was good but the photos were so expensive. Average experience.

Wonderful hotel, breakfast and dinner are fantastic! Amazing view from room! Staff are very friendly! I celebrated my birthday in hotel, was so happy that hotel prepare surprises for me!

V nice and spacious room with a great indoor swimming pool and sauna.

Great stay as always, especially the team at the executive lounge.

One of the best hotels we have ever stayed at! My daughter absolutely loved the NX Kids Club and had an amazing time at the hotel. Front desk staff Yulia (小杨) was incredibly helpful. She arranged special meals for my 2-year-old daughter and assisted us with many requests. The hotel is very close to the beach, and the rooms are spacious and clean. All the staff are extremely friendly, they would rush to help us with our luggage every time they saw us carrying too much. It was a truly remarkable stay. We will definitely stay here again next time!

The waiter/waitress is very friendly.

it was clean and wide room, the AC functions a little bit noisy. Breakfast was good but crowded

Wonderful stay at Shangri-la Xiamen, room is clean and the team is amazing from counter to room service. Special mention to Floor Manager Ryan, Kelvin, Harry, Yulia and the service staff taking care of 3 rooms at level 12. The photo taking makeovers by Sky, photographer and makeup artists make the experience comfortable and satisfying. My kids love the beach experience and the safety precaution asserted at all time. The attentiveness is outstanding. Amazing work.