Premier Inn Manchester Airport Heald Green

Very convenient, close to airport and late check in available

We have stayed in several Premier Inns, but this one, of which we had been unaware until we looked for one in the area, fell well below all the other standards. we were quickly put off the place by discovering that there was a long staircase, with no lift available, and I am 80, my wife was 79 on Saturday the reason for the stay, so we found the stairs very taxing to say the least. That was failure number one, quickly followed by failure number two the long walk to our room which seemed about half a mile. On entering the room, looking around we noticed the dirty floor of the bathroom, failure number three, then there was a problem with the heating system as the control on the wall did not seem to work properly and so the room was not as warm as we would have liked, although we managed to put p with it, this was failure number four. We went down for tea/dinner and found the Premier Inn does not have its own catering, so is linked with The Beefeater, and there is a passageway directly through between the two premises. We sat down at a table and was 5 minutes before an attendant came for us to order drinks. A further ten minutes passed before the same attendant came and took our orders for the meals. We then had to endure a further 20 minutes. When we finished our meals I wanted to order a sweet, but this was even more difficult to attract the attention of the same attendant who appeared to have many tables to attend to, eventually she came and took the order for the sweet and to ensure we could leave immediately after I had consumed the sweet I asked for the bill. The sweet and the bill came much quicker than every previous request, so this is registered as the fifth negative. The only plus was that the breakfasts both on Saturday and Sunday mornings were ok, the cereals and drinks are self obtained, and the full English breakfasts were delivered in good time. Additionally, on Sunday morning we went to go through the passageway to The Beefeater, but found the passageway was closed off, so we had to walk all the way around the car park to the main entrance to The Beefeater, so that was the sixth and final negative, and after that as we had been disgusted with the whole experience that certainly was not what we were used to at Premier Inns, we will not be returning to the Premier Inn, Heald Green.

Convenient for the airport, fairly good soundproofing from aircraft noise. However an intermittent clicking from electrics in the wall kept me awake. Rust and black sealant in and around the bath was disappointing. Check in and out was good.

Ate in the restaurant and was served by Jo. She was amazing, attentive without being “in your face”. Food was great and the music was good in the background Good service and Jo smiled throughout the time we were there - and she reminded us to get up for breakfast when we started on cocktails !!! Will pop in for meals in the future without an overnight stay. Thank you

Stayed here for 1night so convenient for the airport and transport links into manchester Stayed in room 139 and have to say it was absolutely spotless and smelt fresh serviced by "kirsty" 5* We have stayed here a few times now and never had any issues breakfast is always a good feed aswell

Rooms in need of some TLC very old and tired looking. The restaurant is a rip off, ordered 2 plates of food Nachos and Dirty fries with the addition of GO LARGE, as thou see by the photo this was not a large portion and cost was £17 approximately. Would never eat there again.