Calf's Head Hotel

Lovely place Lovely stay in a delightful pub/hotel

Calf’s Head at Worston- If you have any kind of food allergies DO NOT EAT HERE! We ate here on the 14th of December and have been regular customers with our extended family for years. This evening we made it explicitly clear that due to severe allergies none of the children’s meals could have peas with them, another option was selected. It was also requested with the server that the adult meal needed to be pea free to minimise cross contamination. Everyone else at the table heard this request clearly. The starters came and were incorrect, we corrected that and when the mains came 4/7 plates came to the table with peas. The children’s plates were without allergy flags which is supposedly part of this chains allergy policy. We drew this to the staffs attention and were confronted by the server very loudly telling us that we were wrong, and hadn’t spoken to her about allergies she implied we were lying. Her manner was very angry and confrontational and not at all professional. After speaking to another member of staff who seemed intimidated by her we deciding to cut our meal short and leave. On going to pay, the server suddenly changed her attitude and offered us no charge apologised for her attitude and any distress that had been caused. We later found out that this member of staff is the owner daughter. The pessimist in me wonders if this is due to her not thinking that we could have any legal recourse against her as we did not pay for the meal. Either way avoid at all costs.

Worston, Pendle Hill Excellent accommodation, fantastic food and lots of it. Staff attentive and engaging. Beautiful location with views of Pendle hill, peaceful as not close to main roads.