Rookery Hall Hotel & Spa

The staff were excellent and the property was perfect. I will definitely be back.

I was so excited arriving at this hotel and the first impression didn’t disappoint. From the moment we pulled in staff were attentive, helping with parking and luggage. Check-in was smooth and our room was even ready an hour early. A lovely touch was the bottle of bubbly and fudge waiting for us, along with a note from the manager wishing me and my daughter a happy 60th and 21st birthday. The room itself was fantastic—above reception with a beautiful view, comfortable beds and a spacious, spotless bathroom. During the day, I had lunch in the lounge while my daughter rested and the service was excellent. I felt well looked after and the food was delicious. However, our experience in the evening was quite different. We had requested a quiet seating area due to my daughter’s autism but it seemed like our reservation details hadn’t been checked. After requesting a quieter table I ordered a Prosecco which arrived looking more like wine. When I asked about it, the waiter assured me it was Prosecco but I felt as though I had upset him by questioning it. After our meal we were left sitting with empty plates while staff kept glancing over but never came to check if we wanted dessert. Eventually, feeling uncomfortable, we just left. The next day, I raised the issue with management and they were very apologetic, refunding the meal. I appreciated their response, but it was disappointing that this happened on my birthday. Thankfully, the stay ended on a high note with a fantastic massage. Overall, I would still return, as I believe this was a one-off issue and not the hotel’s usual standard. The food and most of the service were excellent, and the thoughtful birthday touches made the trip special.

We went here for our friend’s wedding and it was absolutely fabulous from start to finish. All the staff were so warm, friendly and efficient. The food was excellent and the service was exceptional. Would definitely return here for a longer stay.

Stayed in a classic room with feature and the room was fantastic, beautiful view of the garden and fountain. The room was very quiet with no noise from other guests except doors shutting. However I would say that this room (called May) and the ones either side do overlook the terrace from the bar and I guess on summer evenings there might potentially noise from below. Worth the extra for the feature rooms. Service is great. The bar /lounge also got busy on a Friday night so you might want to reserve a table.

I booked the hotel as a treat for my husband's 60th birthday. We had the most wonderful room ("February") in the Old Hall (the original part of the hotel) with views over the terrace and gardens. The staff were all very helpful and professional, and nothing was too much trouble (a particular shout out to Andrea on Reception, Dan in the bar, and Kurt at breakfast). We ate out a local pub rather than in the hotel in the evening, but breakfast the following morning was fantastic.

We came here for a belated valentines treat and could not have made a better choice. The outstanding feature of our stay were the staff, who seemed to love their jobs. I spoke to several, all of whom told me this without prompting. Reception were expecting us, upgraded us without being asked, and showed us to our wonderful suite. Dinner was stunning. Exceptional food, full silver service and spot-on wine recommendations. I really can't remember a better meal or eating experience. Spa access is part of the package and we took full advantage of that. All in all, a truly wonderful experience, and one that we will repeat again and again. Thank you Rookery Hall.