Residence Inn Worcester

一般，不太好

A very nice stay at this property. The front desk was nice and friendly and the staff at breakfast was amazing. Breakfast had all the right items and no one was unhappy. The room was very clean. Parking was plentiful. I would definitely come back soon!!!

My husband and I got put in this location from insurance due to a house flood. The staff was incredible during our almost 7 month stay at the hotel. They always went above and beyond for myself, my husband, an our 4 year old. The staff was very loving with my dog and seeing him so excited to walk around and go into the lobby made the stay so much better. Yasmine and her team do their best to make everyone staying feel welcomed and are as friendly as you can be. Being at the hotel for so long there are things to complain about, but it was mainly other people staying in the hotel that caused the issues. We live in the area and go back sometimes to pop into say hi, and see friends we made while staying. Any time we need a hotel or anyone asks, we always recommend this location. Snapes only down side was, there wasn't a cookie for him at the desk EVERYTIME he went down.

PLEASE AVOID THIS HOTEL AT ALL COSTS. I checked in with my elderly parents on 4/1/2024 at approximately 4PM. We had three rooms reserved as my mom had an appointment at the hospital, which is close by. As soon as I exited the elevator on the fourth floor, I experienced a smell like I have never experienced before. it was the most disturbing odor of my life. It smelled like rotting meat that someone was cooking, but it was left out. I’ve never smelt a dead body before, but after googling, I strongly believe that it was plausible that there was a human corpse that is rotting in one of the rooms. I spent a few hours and thought I could get over the odor as I am relatively reasonable in my room reservations and I was only there for one night however, as the hours progressed, it seemed like it got worse. I went to the front desk at approximately 9 PM and told front desk about the issue And said that I would simply like a refund and I’ll go down the street. My parents and my sister who is staying in the other two rooms were OK with it and stayed the night. However, I needed to depart. As I was telling the front desk about the odor. Another guest chimed in and joined my conversation, and said that she began to smell the order on the preceding Saturday. it is quite alarming and I believe that the front desk needs to do something about it. Separately, I believe this hotel is extraordinarily rundown and unsanitary. They need to do a lot of work to get this hotel up to par and I think it’s uninhabitable and it’s priced as if it is a reasonable hotel. Do yourself a favor and book the courtyard by Marriott, which is approximately 2 miles away and is newly renovated that’s where I ended up moving after I checked out of, the residence inn. The positive is that the hotel staff is very kind and fully refunded me for my room however, I feel obliged to tell other people about my awful experience so they can avoid this hotel at all costs. Marriott Corporate really needs to come in here and do some work. Other reviews say that there are homeless people living in these rooms. Overall - it’s all really weird. In short, avoid this hotel, and you will thank me!

The hotel is in a quiet area, and is the closest of the chain hotels to the University of Massachusetts T.H. Chan Medical School. The hotel is relatively new and the staff is excellent. But be aware, the Residence Inn Worcester houses both homeless parents with their children, and refugees. This puts quite a burden on the cleaning and the breakfast staffs. Rooms are cleaned only upon request and guests must take out their own trash. The business center's lone computer is occupied most of the day. Of course, the State of Massachusetts doesn't pay anything close to rack rate for these guests, so others effectively subsidize the less fortunate. Just consider it good karma.

First was a surprise that you have to pay for parking, no one mentioned that when I booked the reservation. They should. Breakfast was not good unless you like microwaved eggs, bacon and sausage. Coffee was mediocre. No fresh fruit except one day they had a few bananas. The pull out sofa was very thin and my 12 year old found it uncomfortable and she's not usually picky. Kitchen was fine. No soap for sink by kitchen or for shower - had to ask for it. Also, had to keep asking for towels as they want you to re-use the ones you have (sign in the bathroom). My biggest problem is with the manager, Nathan. I have a fairly expensive hair straightener that is pretty new (bought withing the past year and used occasionally only). When I plugged it in to the wall outlet in the alcove near the bathroom, sparks flew out, it died, and was permanently broken. When I asked Nathan to look into reimbursing me for it, he said it was not their outlet that was the problem. He said it was my straightener! Like, what?? It was working fine before that. I didn't want anything more than to be reimbursed $100 for it (although it was $150 I figured since I had used it I wouldn't ask for the full price to replace it). He just wouldn't do it - way to make a customer happy Nathan! It seemed like a minimal thing to ask considering we stayed there 4 nights and paid over $1200 plus parking fees for our stay.

First of all the paint was chipped on the bathroom door, the couch was dirty, and worst of all there was a horrible smell in the hallway. The internet wasn’t working either and the staff were not very helpful at all about fixing it. Me and my family will not be coming back. Also The prices of the room were also expensive even though the room was obviously not kept in the best conditions.

For the third year in a row I spent more than a week at the Residence Inn Worcester. In 2021 this was a decent property that could accommodate a long business trip. This is no longer the case. In 2022 we noticed the hotel had taken a step back in quality and this year it has reached a new low. The place is in shambles. Many rooms do not have functioning AC and are stuck with window units too small to make a difference. This year I was given a room with one of those window units and when I got to my room I found the door wide open. The desk claimed that was in error but I believe it was done to try to cut down on the moisture in the air since the window unit was of no help. The trash cans around the property are frequently overflowing and spill onto the ground. The overall room quality has become poor. Paint is pealing everywhere. The furniture is worn out and failing. My deadbolt did not work and my co-worker’s door had to be kicked to get it to close. Sadly, we can’t keep trying this place. We had hoped it would recover and go back to being a quality hotel but it does not appear to be in the plans.

Was awoken at midnight on the night of my second stay by a raging party in the room beneath my room. I called the front desk and learned the Marriott did not have hired security. I had to go to the party/room myself and handle the matter. I was irate. The sofa bed was disgustingly stained and extremely uncomfortable. The facility is also seemingly renting rooms to homeless - not that I care, but go elsewhere.