Worcester Cumberland Hotel

One of the best Protea Hotels, friendly staff and their meals are affordable, no need to go to other restaurants, they also stock local wines, at an affordable price, which is good for local wine farms. Rooms as spacious and clean. Will visit them again. Save parking and free wifi available

We arrived late at night due to unforseen circumstances. Given the time I did ask for a discount price which was agreed to and a room provided. this is what we experienced; * No hot water in the shower both at night. When we phoned reception about it we were told not to worry as it would be all good in the morning. it was even worse on the morning, cold cold and cold. * The bathroom hand basin would not drain (except overnight) and therefore could not be used. * Shower not cleaned properly with ... hair on the floor. * The window frames were in a disgusting state with damp on some of the walls. Upon leaving we spoke to manager about the shower and were offered a diff room to shower in. Forget the fact that we had dressed and packed and were on the way out. I did call the Hotel GM and who was not available but was promised he would call me back. I am still waiting. This is a SORRY DISGRACE for a Marriott hotel and we are busy taking it up with Marriott HO.