Amber-Lilly M
30. elokuuta 2024
This may have been the worst hotel I have ever stayed in. My husband and I booked through travel zoo to celebrate our first wedding anniversary and we're very much looking forward to our stay. Upon arrival we were shown to an incredibly dark, shabby and dated room at the back of the hotel which clearly hadn't been cleaned from the previous stay as the carpet was dirty. We were then shown to another room which again had not been properly cleaned. My husband complained and we were told to leave it with them and they would sort a nicer room for us so we went for a walk. When we returned we were given a better room which was light and bright however there were a large number of cobwebs in the room and the bathroom was very dated and not entirely clean with black mould in the grouting. The disappointment didn't end there unfortunately as when we went for breakfast the following morning, the conservatory restaurant was filthy. The windowsills were littered with dead flies and large cobwebs hung from every light fixture. Only one member of staff was taking breakfast orders and I ordered a breakfast with vegetarian sausages, which he read back to me only to be given a pork sausage with my breakfast which I began eating believing it to be vegetarian. The following morning for breakfast was busier and when we came in there was not one clear table for us to sit as every one had the previous guest's dirty plates. We ended up having to sit in the bar area for breakfast. Afternoon tea was included as part of our travel zoo deal. Again, there were hardly any clear tables and when we were seated, we were brought dirty cups for our tea. To make matters worse, while we were waiting, several dead flies fell from the light fixtures and onto our table. At this point, we decided to abandon the afternoon tea as neither of us were in the mood. The filthy restaurant conditions really made us question the state of the kitchen as we imagined the horrors that it might contain if the hotel were happy for their guests to witness how dirty the public areas are! This hotel is not deserving of its 3 star rating at all.
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