No1 Hotel

Some years ago this was a "boutique" hotel and we enjoyed our stay. We went back in July 2025 and as soon as we walked in it was apparent that the place was under different mangement. Unfortunately the establishment had gone from "chic" to "cheap" and it is now just an average pub with some rooms. Having said that, the "front end" staff, two young ladies, were very polite and helpful. As for our room, the first thing we noticed was that the bedside lights didn't work. We were told someone would come along and fix it but I didn't expect a knock on the door at 10:30pm having reported it about an hour earlier. The room also had some other faults which should not have been present. There was noticeable mould in the shower and the toilet seat was either the wrong size or it hadn't been fitted properly. The doors in our part of the hotel appeared to have been incorrectly fitted and the handrails look amateurish at best. When we went to breakfast the next morning we found the door between our part of the hotel and the breakfast area was locked and we ended up having to ring the hotel, actually from inside the hotel, someone to come and open the door. Given the above, I don't think we got anything close to value for money and we won't be returning.

Went for a meal for two. Waited for nearly an hour for some of it to turn up. I was told mine would be a few minutes but my chips would be cold. Front of house polite. Don't know what was going off out back. I was asked if I wanted my chips warming up. The food was cool when it arrived, tasted good. Management need to sort their staffing out.

Firstly, dogs are welcome in the bar area. We decided to have lunch here as we were visiting the area. Mandy, the serving staff member, took our orders. We both had the Balmoral chicken. Black pudding stuffed chicken breast covered in bacon strips mash potatoes and veg with thick pepper sauce. I have to say it was delicious, it reminded me of huntsman’s chicken. Mash was superb. I will also say that Mandy was really helpful and engaging. We also congratulated the chef as she passed through the bar but unfortunately didn’t get her name. Will we go back again, definitely.

Popped in for dinner at 5pm told we couldn't order as the chef was on her break and they didn't know when she would be back. After 15 minutes someone came to take our order. It came promptly but food was awful the Mac and cheese was like a bowl of pasta swimming in a watery sauce, could barely taste any cheese. The menu described it as having a crispy top, not a crispy top in sight. The homemade rustic garlic bread was a pizza base with a spread of garlic butter. The lasagne was pretty basic. The chips which looked good were difficult to cut, felt like they had been reheated and dried out. Could only manage half of them. Definitely won't be back, a total rip off. £30+ spent on food, wasted. Went home and cooked a meal.

We visited for food last night which was awful! My husband’s curry was dripping over the side of the plate and my lasagne felt like it had just been heated in a microwave. The service was dreadful! We arrived and no-one came to speak to us, we didn’t know if it was table service or at the bar. The staff were hanging around the bar, no-one came to check if our food was ok or asked if we wanted sauces etc. There were some locals at the bar I think who were swearing loudly when we were eating which was off-putting and disrespectful when we had my toddler with us. An absolute waste of money and extremely poor service! Don’t go!

Number one hotel Room 5 - small and a little dark but had everything needed - towels, tea and coffee and a couple of packs of biscuits. The room was very hot when we arrived, turned off the radiator in the bedroom but couldn’t turn off the bathroom radiator, we opened the little window in the bedroom but had to close it as the smells of the kitchen (greasy/fatty) started drifting in. We were able to leave the window open when we returned to our room at 10pm as the kitchen had closed by then. The room is at the back of the hotel and was quiet.a good full length mirror in the room and a small wardrobe (enough to hang a few items of clothing in). Shower was ok, bathroom a little tight to move around in but ok. We both had the full breakfast - not sure what had happened with the scrambled egg as it was boiled egg chopped into pieces - partner had poached egg which looked good.