The Woolacombe Bay Hotel

We love coming here, been here multiple times over the years. What made this stay disappointing. Lets start with the check in, we were advised to go through the south entrance as it would be easier, which meant going outside to get inside the hotel. We learned later that was helpful when you have luggage but you didn't need to do that once you were settled. The room was lovely, the balcony was sadly, a bit dirty and there was no third chair (there was 3 of us). There was no still water for the room either, which was disappointing. We had dinner in the brasserie, which is lush, but the service was poor, there was one gentleman with a beard who is always fabulous. Once seated, after 10 minutes, we called someone over to ask if we could have some drinks. This took a further 10 minutes. The lady who served us had no personality at all, and literally would just say "are you ready", that was it. The welcome was poor. The meals itself were average. The pork was divine but the mash potato and accompaniments had no flavour, it said buttered mash, but you couldn't taste it, very bland. The lamb stew was also bland and the carbonara was a little congealed. It was a very dull experience. We went to the cinema in the evening to watch 28 years later and it finished at 10.30 pm, we walked out of the hotel to get back in and arrived at the bar at 10.37 pm on a Saturday night to be told the bar was closed and we could not have any drinks. I mean, if you have a cinema on and it finishes at 10.30 pm, I would highly recommend that the hotel at least keeps that bar open for a further 30 minutes til 11 pm especially on a Saturday night. We walked out of the hotel to go back to our room, but the south facing door was locked. We walked back up to the main entrance and reception where our favourite lady was on duty and explained the whole situation. She was amazing and said she would get us drinks, which she did and we sat in the lounge but eventually took the drinks up to our room to sit on the balcony. It was at this point we found out we didn't have to keep going outside to get inside. Very disappointed and when you spend so much money you expect better. However, we do thank that lovely lady on reception, I wish I knew her name, because she seemed as frustrated as we were. Thank you.

Had a wonderful Spa day , staff are very welcoming friendly and helpful, facilities are excellent, we used the rasul what a great experience! Highly recommend! Followed by high tea in the Brasserie which was delicious, made to feel very special for my Birthday treat .

We were made to feel welcome from the moment we stepped through the door of this gorgeous hotel. We had the breakfast and dinner deal and it was fabulous. We had room 201 which had an enormous bed for my Mum and an attached single room for myself. Everything we needed was provided and although my room was basic (a bed and wardrobe) it meant I could help Mum if needed and she was having a great time in the lap of luxury. There are two single rooms in the suite so ideal for a family. The restaurant was lovely, the dinner delicious . The breakfast is held in an enormous dining room with views across the bays. All of the team were lovely, but a special mention for Johnathon who was just fab getting Mum cutlery she was able to hold with her arthritic hands and recommending places to visit and just being an all round great I am looking forward to returning. 10/10

Amazing. Simply amazing, great staff, all the facilities you could want, good food, perfect location. As a christmas present to my wife I could not ask for more. Woolacombe is a special place for a getaway and this hotel has it all including most spectacularly a real 1920s-1930s charm. Think upper class Peaky Blinders for fans of the show.

Been to Woolacombe many times but always stayed in apartments. With just my wife and I this year, we decided to treat ourselves and it was worth every penny. We will be returning again next year as it just cannot be beaten. The facilities, location and service from the staff were fantastic.

We were walking the South West Coast Path and as it was a special wedding anniversary decided to treat ourselves to an overnight stay in a hotel, expectations were high as the price paid for the night was on the high side (had a dinner bed and breakfast package). On arrival we had a lovely welcome from the man in the car park, he was so cheerful and welcoming, a real credit to the hotel. We were a few hours early for check in but the receptionist kindly phoned us when the room was ready and we were able to check in before time. Position of the hotel is perfect, minutes from the lovely sandy beach and access from the hotel through the grounds. We paid for a sea view room and the room had a small balcony with chairs, it was great to sit outside (fortunately the weather was perfect) and enjoy the view with the tea/coffee and homemade biscuits provided, we also had a great view of the sunset. Felt the room was on the small side but nicely decorated and perfect for a short stay, did notice that one of the windows had blown which was not ideal. Our dinner was included (2 courses) in the Bay Brasserie, we were both a bit disappointed with the meal and the portions were on the small side. The service was good and the food nicely presented, maybe we just made wrong food choices. Breakfast in the morning was excellent, lots of variety. We didn’t use all the facilities that the hotel had to offer (although The Bay Lido looked very inviting) and I appreciate that’s why the cost is so high to stay. Maybe it didn’t quite live up to expectations but we did have an enjoyable stay and loved walking the coast path.