Best Western Woodland Inn

We had to wait nearly 30 minutes just to find someone to check availability. When we did find someone they seems unprofessional and unconcerned but said they had a room. The price was high but we were tired so we took it. We opened the door to find it slept in and a mess. We backed out and immediately checked out. We were assured we would not be charged but the charge went through two days later. They do not answer their phones - you can let it ring 50 times or more. I had to dispute the charge with my credit card company to get the money back. They are shady.

We stayed at the Woodside,WA location. Overall it was a disappointment. Our rooms had light bulbs missing, face plates for outlet missing, very sloppy paint job, with paint blobs, on several surfaces, several of the pillows cases, and towels had holes in them. The only ice machine in the hotel did not work. For breakfast routinely ran out of food, plates, and silverware. Could hear people talking in hallways while in rooms. It took us about 10 minutes to check in, was told the system was running slow. Was told by several employees that they were the only ones working a certain area, and they would get to stuff when they can. The staff was friendly, but also seemed frustrated with the conditions they were working in.

Well, to start, we waited for 45 minutes to check in with 5 people ahead of us. Why did that take so long? Second, the room was not ready. No towels; the beds were made but looked rumpled, in and out, like someone had lain on both of them; the carpets were filthy and not vacuumed. We are positive that the room was not even close to being cleaned (found a cell phone charger in it) when they finally checked us in at 4:30 (check-in was 3:00). The remote needed new batteries. They left dirty garbage bins and towel bins along with a plunger in a plastic bag outside our room, and it was all still there when we left the next morning. Oh, and the free breakfast, what was left at 8:00 a.m, was so so so bad we had to throw it away. Such a waste of money for this place. This place was an absolute dive, and we will now second-guess all Best Westerns after this horrible stay.

This hotel was a mess. The rooms were dirty, the bedding was stained, and had hair on it. There was masking tape on the walls from a subpar paint attempt. Stained tub, and dim lighting. The younger attendant that so called assisted us was rude and acted like we were a hassle for her. The attendant that helped the following morning was kind and did what she could for us. The wife and I don't feel like we should stay at BW hotels, because of this experience.

my oh my was this place a nightmare super outdated i stayed long enough to meet the staff and all i can say is thank you cassandra !! i had lost all hope in decent coustmor service but you your were so helpfull for what you are given to work with i left you a tip i hope you got it you deserve it thank you!!!

The front door wasn’t working for more than a week, they “forget” to clean my room twice in 6 days.

We were double charged. Hopefully that got fixed. The facility is old and needs to be updated. The breakfast was terrible. The potatoes and biscuits weren't fresh. The rooms needs to updated. Bed was terrible. The TV is the only thing that has been updated. We won't stay here again

Although you are no longer able to check in early, the staff was wonderful in letting us hang around until we were able to be checked in. The hot tub is not currently working, but they do seem to be working on getting that up and running. The temperature of the pool was perfect for us, and there were plenty of towels available. Our room was spacious and the air worked well. Breakfast wasn't a highlight. They have a brand new ice machine that works great! They sell bottles of water at the front desk. Dog and kid friendly.

Staff was amazing and friendly. Dryer was out so lack of towels in a timely manner, hot tub not working, front door auto open not operating, required us to open and shut heavy doors manually, the room outlets only worked in the bottom plug, and not all lights in the room worked. Again, staff was phenomenal.