Woking West (A324)

We stayed here from 11th - 13th may can I just say our stay was horrific from the start. We arrived in the room, walked in, and it was like a sauna. We opened the window and turned on the fan which was provided which also just blew around hot air we couldn’t sleep the first night at all and we came here to visit Thorpe park as we’re not from around here. We didn’t enjoy our 2 days in the park due to lack of sleep we literally were lying in puddles of sweat all night it was disgusting and now we have both ended up ill as the heat was absolutely unbearable. The first night we asked if the air con worked and got told it doesn’t and there was nothing else that could be done to cool down the room. We carried on through the heat and then we went down to breakfast the first day. It was so unorganised the floor was sticky when it had only opened an hour prior when everything should have been clean. We then sat down and realised it wasn’t even a buffet breakfast as advertised so we walked back out as we didn’t have time to order and wait as we were going to Thorpe park Then we came back after Thorpe park the temperature soared even more than the first night to a whopping 27 degrees when it was only 20 outside. It was so much cooler outside we would of been better sleeping in the car then I had a shower to realise the shower was not draining, I then picked up the drain which was absolutely covered in hair and dust it was absolutely putrid. Then we went down to reception again to complain about the heat and the girl looked at me like I had ten heads. She was no help at all she said we can have an extra fan but can’t move rooms the fan only blew around more hot air which didn’t help at all. The staff were so rude and unhelpful would it kill them to crack a smile. One blonde receptionist even looked me up and down as I was checking in which is just uncalled for. I’ve now also read on trip advisor were not the only people to complain about this issue in room 312. So why has this issue not been sorted? I would like a full refund as we’ve had no sleep for 2 days. I would like to say we’d be coming back but after this hectic 2 days of sweltering heat not a chance in hell!!!!

I can't express what a wonderful experience we have had. I was nervous as my daughter has ASD. BUT WOW!!!! what service. Rosie, Katie and Rochelle where all so accommodating. I have never felt so relaxed and looked after. Thank you so much, we will be back.

The hotel was good as were the staff on reception, the move from Beefeater to Premier Inn operating the food was a very backward step. I had to wait 30 mins after ordering for my starter to arrive, the food quality was not good, the service was poor, and the restaurant was very cold. A very poor experience - come back Beefeater!

A great hotel, and perfect location for so many days out. It made a great base for us as a family. Staff are so welcoming and friendly especially the ladies that worked in the evening this week. The room was clean and quiet, beds were cosy, breakfast was lovely. Thanks for a great holiday :)

One of the better Premier Inns. Stay here regularly on business and have done for many years. Tara is a great asset, always helpful, and no problem is too small. Many of our clients stay as well, so would have no problem recommending. Great location, good free car park.

Great stay here again for four nights, and so welcomed by the staff. I find everyone so helpful, especially Tara , who even remembered my last visit several years ago. Thank you all for your help, consideration for my reduced mobility Rooms always nice and clean and get a good nights sleep. Love my breakfast in the old barn too. which I remember as a house many years ago