Four Points by Sheraton Surabaya, Pakuwon Indah

Main thing we love about this hotel is the breakfast. It's so extensive and filling. The room is quite large, but could be cleaner. It seems that aside from the bed, the remaining area is not cleaned thoroughly, for example the side desk, the corner of table etc.

酒店連接商場，下班後可以購物食飯，地理位置很方便，早餐種類多，是很好的體驗。

It is very good. I will select this hotel next trip.

Good service, breakfast is soo good !

Very clean room, good service mind and the breakfast is variety foods

Exceptional Hospitality and Unmatched Convenience I would like to express my sincere gratitude to the entire hotel staff for their exceptional hospitality. From the moment I arrived, I felt like a true VIP—thanks to the warm and professional service from every team member, including reception, housekeeping, and security. This hotel's prime location makes it an ideal choice for both business travelers and families. The seamless connection to Pakuwon Shopping Mall provided a fantastic shopping experience, adding to the convenience of my stay. The room exceeded my expectations in cleanliness and comfort, allowing me to enjoy a restful sleep throughout my two-night stay. The hotel’s facilities, including the well-equipped gym and the refreshing swimming pool, were impressive and well-maintained. A standout highlight was the remarkable Asian cuisine offered at the hotel. The flavors were authentic and diverse, and an expanded selection of 10 to 15 types of sambal would elevate the experience even further. One of the most memorable touches was the fulfillment of my special request for welcome fruits, which truly made me feel valued as a guest. Overall, I wholeheartedly give this hotel a well-deserved five-star rating and look forward to returning for another exceptional experience.