Home2 Suites by Hilton Winston-Salem Hanes Mall

I was here for an extended stay end of April- end of June 2024. Room was clean, maids were excellent, lobby staff, Shannon, was horrible, others were great. I was moved 3 separate times. There were ants coming in around the ac walls, the king beds in two of the rooms were horrible. There are no stoves or pots and pans to cook with so I ate out alot or had frozen foods. I got food poisoning and was hospitalized a couple days after I checked out. Breakfast foods are limited And not tasty, they were out of egg and cheese fold overs and milk cartons most of the time so the choices were heated biscuit and egg /meat sandwiches, bagels, cereal, hard boiled egg or oatmeal. Also a waffle maker I did not eat. Disappointing food and comfort of beds and one front desk manager that was not accommodating or pleasant.

Wife had to go on business and the company recommended this hotel. It was not a good recommendation. She checked into a room that was exceptionally dirty and run-down with rips in the furniture, a bathroom that was very neglected and the closets and kitchenette were in bad need of a deep clean. Does housekeeping even bother doing anything? The details from other travelers on food choices and vending are similar and not up to Hilton standards. Plus, her business rate did not include complementary Wi-Fi? Seriously? That's almost the minimum that they can do and they flubbed that. Do yourself a favor and believe the bad reviews on this one as this hotel is a blight on the Hilton name and reputation.

Stayed here for 1 night and loved it! The property is super clean and very well maintained. Location is amazing with the mall and multiple restaurants within a mile. The staff was lovely, friendly, very helpful and very welcoming! You won’t regret staying here…

Exceeded expectations. Checked all the boxes. I stay at Home2s often. Clean. Quiet!! Friendly staff. Well lit parking lot for most part. Plenty of dining options within walking distance even more with a short drive. Would definitely stay again next time in Winston Salem.

I stayed for a few weeks because I had a house fire. The staff were thoughtful, helpful, kind and knowledgeable. Jen and Myeisha front desk ladies, thank you so much for your thoughtfulness during my stay. Tori, Timika (?spelling), Moises and Que(? spelling) for wonderful service, all of the third floor staff, I do not remember all their names.

Check in was great with amazing front desk staff. I felt that they treat you very personably here. Free Breakfast was served, they had good options and hot food/ fruit/ cereal/ something for everyone. Shower was hot and had good pressure. Bed was comfy and room was pretty clean. This location is close to lots of places to eat and shopping options. Not too far from many of the local attractions such as Old Salem and Reynolda Gardens. I gave four stars rather than 5 because in the past Home 2 Suites I've stayed at had a stove top range, and this kitchen did not. Great big fridge, microwave, counters, dishes, mugs, sink and some dish soap/ cleaners. I was surprised to not have a range. Also, I was discouraged that they only give small little garbage pails for a full kitchen. Even the hallway trash receptacles have small tops so if you have left over boxes they don't fit anywhere. It didn't bother me that the bed was separated from the couch/ living area by a curtain that pulls across, but if I'd expected more privacy this may have been disappointing. The other thing to me was the carpet. It seems in need of being replaced, and when the air kicked off, I'd feel that there was a mustiness. It wasn't terrible, but when I did some stretching on the floor I had some allergies that followed. I have a travel blog where I write about visiting the area in more detail, giving tips for time in North Carolina and itinerary building help. My link is in my bio if you are planning a trip there soon and want more information. I appreciate affordable stops and high-quality experiences! I would stay at this Hotel again but would ask for a different room in the future. Perhaps they have bigger trash cans available, and rooms that are a little more fresh.

I completely understand that appliances can break down unexpectedly. Upon check-in I was notified that the 2 rooms I had booked were not connecting, even though when I called to make the reservation I requested connecting room. This was not an inconvenience, but had I know before hand I would have packed and arranged things differently. Also, upon getting to 1 of the rooms, the refrigerator was not working. By the time I could confirm it was not working, maintenance had left for the day. When I notified front desk, she moved me to another available room. Upon getting in that room, the refrigerator was so loud that it would be heard from the hallway. Also, that refrigerator was not working completely either and I lost all my frozen items due to the freezer not working. I had to put the refrigerated items in the freezer, but in the morning they were slightly warm. After I initially checked in, I went across the street to Target to buy groceries for 3 days, but most had to be thrown away or we couldn't eat because they were not kept at the appropriate temperature for a long period of time. I would like to mention that the staff did provide a $25 gift card to Target. Also would like to mention that for the 1st night, it was extremely difficult to sleep due to the noise of the motor in the refrigerator. I could provide a video if there is any questions about the noise level. I think it would be helpful if someone was to check the appliances before check-in since maintenance leaves before the majority of people can get checked into their rooms.

Excellent hotel. Big rooms. Clean rooms. Comfortable beds. Full size fridge in room. Plenty of countertops to put luggage. Ample parking. Easy to find. Extra pillows and towels were available. Friendly staff. The only negative was that breakfast was cramped. Would definitely stay again.

I’ve stayed at quite a few Home2 Suites, so I knew what to expect. I like the amenities and the indoor and outdoor common areas of this brand. But this one was better than the others, mostly because of the staff. From check-in to the breakfast staff, everyone was friendly and helpful in a genuine way. The variety for breakfast was also better than usual, and the breakfast with Home2 Suites is already very good. Finally, there were probably 40 kids there for games and I couldn’t hear any of them in my room.