La Quinta Inn & Suites by Wyndham Hartford - Bradley Airport

Experiencing a frustrating double booking issue at the La Quinta Inn, Bradley Airport, Hartford, CT. The onsite manager, Sal, is unwilling to work with us or Expedia/Travelocity to resolve this. Despite promises from Wyndham headquarters to follow up and escalate the case, they have not done so and claim they have no power over local hotel managers. This situation has caused ridiculous stress and strain due to one manager's dishonesty and refusal to honor what was represented by Wyndham corporate. #LaQuinta #Wyndham #CustomerService #DoubleBooking #TravelTrouble #Hartford #BradleyAirport

This is not a Wyndham hotel. It is third-party owned, and their customer service is profoundly lacking (and Wyndham can promise certain accommodations, but the hotel is under no obligation and has no desire to fulfill the promises made by Wyndham). Do not expect this Hotel to try to accommodate your needs if they are outside of the ordinary. Their main purpose is to get money from their guests and provide no customer service. There are far better places to stay where they still value their guests. We shall be traveling to Hartford many times over the next five years as our daughter is going to school, and you can be assured that we will not stay at this hotel ever again. Showing a modicum of business sense would go a long way in helping the hotel to be a better place to stay. As it stands, we are writing off Wyndham as well as La Quinta and will never stay at any locations of either of those two brands ever again—yes; it was that bad. By the way, we will also be sending written letters to the president of Wyndham as well as the listed contact for the LLC that owns this particular location. As business people, we find it ludicrous that they would treat their guests so shabbily and that they value their brand and reputation so little.

This was a convenient location to the airport and to families homes. Also easy access to highways. The breakfast was sufficient. Staff were friendly and polite. We like this hotel because it has a large breakfast area that you can use during the day to visit with friends.

Average hotel. Needs updating and breakfast was a waste of time. Went elsewhere to eat. Beds are very firm. There are better hotel options close by.

Exceptional customer service by front desk. Gentleman was professional, courteous, efficient, and informative. Housekeeping was top notch as room was exquisite, impeccably clean,and fresh smelling with ALL amenities! Best experience in CT while traveling for business!

It was adequate for the night before an early flight. The property needs an update to continue asking the price paid.