DoubleTree by Hilton Hartford - Bradley Airport

這家酒店是帶孩子訪校時候預訂的，整體的感覺還是很不錯的，酒店前台的服務人員特別的熱情，早餐也很不錯。

I have to give compliments to this hotel and its staff. Cliff at the breakfast restaurant is outstanding. I went today. He greeted me and competently explained to me the differences between the buffet and the menu items. He was present to refill my coffee and then left me to eat in peace. I don’t do reviews, but I have to say that breakfast was fast hot and the Hollandaise sauce was very tasty. Martha at the front desk was friendly and helpful too. They just have good solid staff at this hotel and the people really do make the place. Of course, the Doubletree cookies and pillows helped too!

Got stuck here when my flight was cancelled due to weather and the airline put me up here. A group of us was told multiple times a shuttle would arrive in 10-15 minutes, when it took 25 from the first call. This wouldn't have been a problem if it wasn't 95 degrees and muggy out. Three people working the desk got people checked in fairly quickly even though they said the hotel was full. Got to my room and found it was 78 degrees in there. I understand they were trying to save electricity, but it still wasn't pleasant to arrive to. The AC was rattling when I got there around 8 PM- turned it off, changed the temp, gave it time.....but it didn't stop rattling until 11:30 PM. While I was trying to fall asleep, the front desk called twice and texted me to ask what room I was in. Apparently they checked me into the wrong room, then put it on me when they tried to check someone else into a room they thought was empty. It was a really nice touch as I was trying to sleep through the rattle in a very hot room. The next morning I woke up, threw the blanket off me, and found what I'm telling myself was coffee stains on the inside of the comforter. All of this just made an obnoxious and inconvenient night that much worse. Pros: -Greeted as a Hilton Honors member even on an airline reservation -Cookies available from the warmer at check-in (allergy-sensitive cookies available) -Mattress and pillows were comfortable -Great water pressure in the shower (I don't take this for granted) -Good cable TV channel lineup -USB-C charger on the table lamp Cons: -Didn't know what room guests were in and then called and texted multiple times to clean up -Plaster on the ceiling was falling off and other spots had clearly been patched -The AC rattle that didn't end (or cool the room) -Stains on the comforters were the cherry on the sundae There are much better hotel options, even in the Hilton family, within 2 miles of Bradley. Can confirm from personal experience that they would be a better option.