Vieraskäyttäjä
5. syyskuuta 2023
The hotel itself is old, which is fine if it is well maintained - but this building does not look like it is maintained well. The service here is also awful. We called a week in advance to let them know that we would need 2 cribs for our stay. When we arrived to our room in the evening, no cribs were to be found. We called the front desk to inform them, they said they would work on it. Ten minutes later, we call again and they say that they don't have a key to the storage room and they were trying to get a hold of the day manager for access. We decided to just pull out the sleeper sofa and use the bedding from our own bed to set it up for the kids. We called again to let them know that we wouldn't need the cribs any longer, but please bring us some extra bedding. Another 15 minutes rolls by. My husband calls again. They're "working on it". After another 10 minutes, my husband just goes up to the front desk to get it himself. By this time, the kiddos are super fussy from missing their bedtime, so we had to deal with that. The next morning, we went to the front desk to ask them to inform housekeeping to leave the sleeper sofa alone. We had basically built the kids a fort so they wouldn't roll off in their sleep, and didn't want it to be torn down just for us to have to rebuild it again. We also asked for more conditioner as we were out when I took a shower the night before (I always thought housekeeping was supposed to check the status of all the toiletries in the bathroom, but maybe I'm wrong). When we arrived back to our room in the afternoon, nothing was cleaned. It did not look like housekeeping stopped by at all. The conditioner bottle was not refilled. I'm not sure if they misconstrued our instructions about the sleeper sofa as "leave our whole room alone". Regardless, it was a unpleasant stay, and we ended up leaving a day earlier, partly due to the service.
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