Embassy Suites by Hilton Wilmington Riverfront

體驗很好。值得推薦！

Breakfast was fantastic. Had dinner in their restaurant service was great, attentive. Food could have had less fat add. Pool temperature could be warmer. NO HOT TUB. Room cleaning service and towel exchange must be requested

Ryan, the valet, and Alexis our server at Steam are both excellent. Pleasant, efficient. Service was great and food was always very good. Awesome views from our room and from the restaurant and rooftop bar. Very pleasant stay and will stay here again on the next trip to Wilmington.

We brought our pet dog on our family vacation, as we’ve done many times before. This time my husband used the app to check in and get a room key. Tonight we took our toddler out to dinner at 5:30pm and not even an hour later we received an email from the front desk stating our pet was being a “disturbance” so we’re being charged $250 as a disturbance fee. We left dinner and came straight back to speak to front desk. WE NEVER SIGNED ANY PAPERWORK FOR OUR DOG NOR KNEW OF ANY SUCH THING AS A DISTURBANCE FEE! We never signed anything of the sort and the website does NOT state anything beyond a $75 fee for pets, which we were aware of. The front desk were no help and when we asked why weren’t contacted before any charge was made he stated he “attempted” to contact my husband but the number didn’t work.. my husband has two numbers on his Hilton profile, one an international number and one a local. The front desk only tried the international number and didn’t think to try the local.. we have escalated the issue and are disputing the charge but it’s put a sour note on our ever staying with Hilton hotels again. When we returned to our room our dog was asleep, as he always is when we return. But don’t worry, the front desk threatened us by saying “he’s put a note on our file that our dog is a disturbance and in future people will be aware of it”.. whatever that means. It was all handled so poorly and the funny thing is as we were walking into the hotel after checking in, no one even said hello or gave us a second look. Don’t stay here, it’s not worth it.

I am currently staying at the Embassy Suites Wilmington and I noticed a $250 charge to my Amex, followed up by an email from the front desk “manager”, Patrick. We are travelling with our pet, and chose the embassy suites as a pet friendly option. We left our dog, Charlie, in his crate in our room, whilst having dinner at 17:30. Apparently, guests made complaints about our dog barking, and Patrick tried to contact me. I received no phone call, but an email at 18:15 stating the charge had been applied. We checked in using the digital card, and signed no terms and conditions specifying a $250 “pet disturbance fee”. Per the embassy suites Wilmington website, the pet policy discloses a $75 deposit, but no “pet disturbance fee”. This is very disappointing to have a charge on my Amex for which I was not made aware. I would prefer staying at hotels that are upfront with their charges. Guests beware!

For a Hilton hotel the standard was terrible. We relived and the bed looked like someone had slept in the bed and then pulled up the sheets. My wife asked them to change them. The next day we came home after golf and bed not made, towels changed only. My wife called duty manager and he said he was not sure what they were supposed to do. The supervisor came up and because my wife’s nightie was on the bed they didn’t make up the bed. A load of BS as our friends had theirs made up with pajamas on the bed. We spoke to the manger the next day full of apologies that was it. The staff in kitchen and drinks areas absolutely TOPS

Great hotel, which was quiet, with helpful and kind staff. Especially Ryan and Alexis, they were extremely kind, friendly, thorough, and helpful. Alexis answered all our questions without making us feel incompetent. Ryan was an incredible gentleman, helping my great grandmother and aunt into our vehicle and closed the door behind them and provided water for all of us. Thanks for the great experience!

The service at the Embassy Suites Wilmington was amazing! Trinity is a phenomenal host and Ryan took good care of our car. Scott made sure our food was thoughtfully served and it tasted amazing! We will be returning very soon. I’m confident our women’s conference will be excellent!

Hotel was great but wanted to give a special shout out to Ryan on the valet team! He was very courteous and professional. I like the fact that he could hold you a conversation! It was another gentleman there also on the valet team but just can’t think of his name.