Hammock Cove Antigua - All Inclusive - Adults Only

We recently stayed at Hammock Cove at the end of February 2025. I felt compelled to write this, as the stay could not be further from what is advertised from Hammock Cove. Hammock Cove is supposed to be a 5-star luxury resort with 5-star service, as per their social media and website. The service was nowhere near even close to 5 stars. The vast majority of employees were miserable and unfriendly. Below is what we experienced from a service perspective throughout our stay: -No greeting from bartenders at the lobby bar – they would just stare at you with an annoyed look on their face. -One instance at the lobby bar, we had to wait to order drinks until the bartender was done using her personal phone. -The service at Irina’s for lunch was unbelievably slow – during one lunch we ordered appetizers and an entrée. After finishing the appetizers (which took around 45 minutes to come out), we were asked if we wanted to put in entrees. We told the server that we already did, and his response was “Oh”.. extra points for him since he was the person who took the order in the first place. -The service at the beach and pool was atrocious/non-existent – on multiple occasions we ordered drinks that never came and on average food orders (a tiny pizza) would take an hour+ to be delivered. After experiencing this for a couple of days, we wondered if management tells the servers at the pool/beach not to approach guests unless they specifically ask for something (given the resort is all-inclusive and that would be a good way to increase margins). -A few days at the pool/beach we found chairs that had no covers or towels on them. When we asked for chair covers and towels, we were usually greeted with either a simple "no we ran out" OR a confused look and a “let me see”. When we finally were able to get chair covers, they were tossed onto the chair for us to do ourselves. -The concept of an “Ambassador Service” is nice, but it made getting simple things much harder than it had to be. One of the features marketed by Hammock Cove is a “fully stocked” bar. Though there were a few bottles of liquor provided there was no ice, which means every day when we wanted a drink in the room we needed to call the Ambassador for ice. There were several times the ice just did not show up. -Lastly, we booked the Escalade service through the hotel for our airport transfers ($360 round trip). Both on the way to the resort and on the way to the airport the driver was answering calls and texts, and screaming on his cell phone the entire ride. If this was a discount all-inclusive resort, some of the above might be expected, but Hammock Cove was supposed to be 5-star luxury. This was my wife’s 40th birthday trip and I chose Hammock Cove over many other “5-star resorts”. After all of the add-ons (premium wine at dinner, spa, etc), the cost of staying at Hammock Cover was over $14,000. That is a ton of money to pay to be frustrated every day. We would neither return nor recommend this to anyon

When we arrived, we were treated to cool towels and cold drinks. Once we arrived in our room, we never wanted to leave. The property is beautiful and people who work here are genuinely happy. On the third day, we met the owner who wanted to make sure that we were enjoying our stay. The accommodations are so awesome, you won't need to leave your room if you don't want to. The food is a bit limited, but it's good and well prepared. Since you are on an island, some kinds of fish (ex Salmon), may not be readily available. I would encourage all visitors to take advantage of the island tour. The history and pride the beautiful people take in their home is heartwarming. My husband and I plan to return!

What a treat this place was! Felt very Boutique and top notch service for relaxation. My husband put it in our top 2 vacations. Shout out to our Ambassadors Rondel and Kenya for making all of our requests painless. Food was top notch and manager Troy and chef Marco always checking on tne guests. We will definitely be back!

Well located small resort with individual villas. The villa’s are in need of an update. The service levels varied between 2 and 5 star, but consistantly inconsistant! If you wish to down cocktails and tequila this is the place for you. If you would like a glass of Champagne before dinner you will need to pay an additional $80 or put up with a glass of Prosecco. The wines that are included are awful, we wouldn’t even cook with these French Vin de pays d’oc wines. House keeping may turn up between 8.30 and 16.30. The Ambassador service is a gimmick and a traditional concierge servive works better. The Lighthouse can produce a good experience but also inconsistant.

If you like quiet, small resorts, adults only, with a private beach and excellent food this is perfect! Our villa was one of the newer ones just recently opened, no. 56, and it is huge and super clean with lovely water view... Enormous shower etc... Fab wifi... Absolute quiet and privacy! New steak house beyond delish as is The Lighthouse main restaurant...had grilled lobster 3x in a row... Lunch brought to beach lounges... Yummy.... My only suggestion would be to have a quick buffet breakfast... You can get room service but we didn't as we didn't want to wait around the villa...... I get a few pastries and ice coffee from the lobby restaurant and bring to beach... Staff is happy to oblige! Everyone friendly and professional... constant smiles! Hubs enjoyed sailing and kayaks... Plenty of beach lounges... Gabriel at Rum Bar makes The Best drinks... Do NOT miss 10 min walk over to Devil's Bridge - outstanding sight to see...breathtaking... Super chill and lazy vaca! Exactly what we needed!

We were 3 couples and were treated extremely well by our ambassadors Jusun and Sheldon and the rest of the staff. The head chef, Marco, made sure that all guests were accompanied to the best of his ability. It’s a can’t miss resort for those looking for something special. Any issues we had were met with the words “let me see what I can do” and in almost every case were handled quickly and to our satisfaction.