The Verandah Resort & Spa Antigua - All Inclusive

Unbelievable location complimented by the amazing staff. Casey A in the coffee shop truly loves her job creating a perfect coffee. The shuttles are awesome when you're walking around the site looking tired. You will always get a lift to where you are going. I would recommend taking US $ and small bills as you're not able to exchange money unless you go into St John's

Just got home from a fantastic stay at The Verandah Resort & Spa. From the start we were welcomed with a beautiful smile at reception by Vinette who was the most efficient and engaging lady. Whilst checking us in (group of 4 pax) we were given cold lemongrass sented towels and welcome rum punch drinks. We were then swiftly taken to our rooms by Ronaldo. On the way to the room Ronaldo gave us a quick tour around the spectacular grounds, pointing out key areas. Unfortunately, we didn't get to visit all of the restaurant & pools as we spent many afternoons/evenings enjoying Antigua's wonderful carnival. However, we did visit the Seabreeze buffet, Sails & Tales, The Beach & Grill, Papa Ricco's Pizzeria & The Wavey Wicker Pub & Café 1761. The food & drinks were very delicious & flavoursome. Although, a bit of constructive feedback is to please stop using the 'complete seasoning' on the fish dishes at the Seabreeze restaurant. It gives the fish a perfume type of taste which is not nice. Other than that, the food there was always chef's kiss!! I loved the vibrant welcome & service we would always get from Theodore, Keisha & Egbert, they are all great assets to the resort & work extremely hard. I loved the Sails & Tales lunch menu, especially the fish soup & prawn salad. Thank you to Kharni & team. We visited the Tranquility Body & Spa & had a wonderful 90 mins massage which included three types of therapy. Thank you to the staff there too! Our rooms were very clean, spacious and supplied with everything we needed. Overall, we had a fantastic stay and will definitely be back very soon. Lastly, a very big thank to all of the grounds, maintenance & beach staff, especially Lorenzo & 'super' Mario.

Having read the mixed reviews on Trip Advisor we were cautiously optimistic. Upon arrival and check-in, our optimism quickly dwindled. The front desk staff was less than welcoming and seemed annoyed by our arrival, providing rapid fire instructions and information with little patience. That being said, during the rest of our stay, the remaining staff deserve all the kudos for making our stay tolerable. You can tell that the majority of the staff try really hard to make the guests happy. However, a well-intention staff cannot overcome poor management. It is clear that the resort is poorly managed. From the lack of pool and beach towels to the hit-or-miss food service and drink quality, certain aspects of hospitality management are sorely lacking. The room, although spacious, had minimal appeal and stained cushions on most of the furnishings. For the amount of money spent, this resort is operating below its price point.