Vieraskäyttäjä
3. tammikuuta 2025
Very disappointed on our very expensive stay at Aligned accommodation in Williamstown. We were a group of 6 guests over 55yrs that booked 3 rooms from the Tuesday the 31st December 2024 until Thursday 2nd Jan 2025. We were not informed that the lifts were out prior to our arrival. Our 3 rooms were on the 2nd floor making it 3 flights of stairs we had to walk up and down every time we went out and in. There was plenty of time to let us know before we arrived, but knew nothing until we arrived. I have a serious knee disability making it a horrendous experience climbing 3 flights of stairs over and over again. We even spent even more money paying to attend the NYE function in your premises plus a couple of hundred on drinks. Well over a $1000 and not once did anyone bother to check in on us and inquire as to our wellbeing. Very bad experience and feel we should be compensated for a very unpleasant 2 days. We were in rooms 39, 33 and 30, Our booking was in my husbands name Stephen Howell. Not happy at all!
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