MainStay Suites Williamsburg Historic Area

Personal in front desk very friendly Room very dirty, kitchen, bathroom curtain, door Floors dirty, elevator and hallways The most disgusting thing was the smoking smell My doughters and I we not happy in there honestly

Mainstay Suites and Quality Inns should be ASHAMED to have this dump in their portfolio! We stayed at this location in 2022 and while it was not ideal, it was not the horrible filthy broken down flop house it is today. I’ll briefly summarize the nightmare that was the one night we spent in this wretched hotel. The room was filthy. The walls, counters, rugs everything. The toilet was not bolted to the floor and moved around when sat down on. The refrigerator had both rust and mold inside and would only maintain a temperature of 67 degrees. The pot and pan provided in the kitchen looked like they had been recovered from a dumpster. We were only given 2 spoons and a knife for utensils. The plates appeared to have been eaten off of and put back into the cabinet. The dining table chairs were so dirty we would not sit on them without towels placed over them. The air conditioner malfunctioned and by noon the temperature in the room was 84 degrees. We woke up to the entire hotel having no water. We couldn’t flush the toilet, take a shower or wash our hands. The water was not turned back on until almost 6pm. It was literally one thing after another. Almost seeming designed to create the most unpleasant experience possible. As soon as I began moving around the building and bringing our bags in, I couldn’t help but notice a large number of seriously sketchy individuals who appeared to be living in the hotel. While I don’t have anything against unhoused persons, If I wanted to spend my vacation in Williamsburg staying in a homeless shelter I would have made a reservation in one. Not in a hotel which was touted as clean, well maintained and comfortable. Which it most assuredly is not. I spoke to a few “residents” of the Mainstay Boarding House and they verified that for the sum of $490 per week they are allowed to reside in the hotel. We were told by a food delivery person that many of the residents of the Travelodge had moved over here after it was closed for refurbishment. With the Williamsburg Suites, just a few blocks away, getting shut down after being deemed uninhabitable by the City of Williamsburg it is more than likely the persons displaced from there have moved into this ramshackle fleabag joint. I’m certainly grateful I was not traveling with a child on this trip. While observing the clientele, I had an uneasy feeling that many of the individuals being housed here on a long term basis might have a difficult time finding a place to stay as they may not be allowed to be near a playground or an elementary school or other places children are likely to gather. For this reason, I would not recommend this location as being Family Friendly. If you are considering staying in this hotel please do yourself a favor and read the dozens of other reviews which reinforce everything I have said.

The hotel was very dirty. Stains all over the place. Refrigerator was stained and dirty. Me towels sheets not clean false advertisement. There was no gym, even though it was advertised. As soon as you walk in, it's smelled like smoke and a non-smoking hotel. The elevator broke down the first night. I went to the front desk and asked for clean sheets.Because mine was soiled they said they didn't have any they we're all dirty