Sovereign Pier on the Waterways

lovely spot, very good service Lovely location, pool and spa was great

Perfect getaway Great check-in, wonderful facilities - pool & tennis, unbelievable apartment, complex managed very well.

We have stayed here on holiday from Australia several times in recent years and have always enjoyed the facilities and the warm welcome. This time was VERY different. We arrived at a quarter to two on a Saturday afternoon after a long drive and were pleased to see the “we are open” sign on the office, so went straight in ( the door was open). No-one was at the desk, so I called out “hello?” and after a minute an aggressive older man came from out the back, saying rudely “It’s not 2 pm yet! We are not open! We have just finished cleaning and we are trying to have our lunch”. I said I would go back and sit in my car for 15 minutes, and left. I was quite nonplussed at this treatment. I returned at 2pm. The man was clearly still hostile. I told him that we had been coming to SPOTW for years and had never experienced such rudeness. I suggested that he should have welcomed me politely, explained that they would be ready in 15 minutes, and asked me if I’d mind waiting. I also recommended that he undertake some customer service training. He then questioned my booking and suggested I wasn’t booked in and that he would turn me away!? He then magically found our booking and processed my payment. I indicated that I would be describing his behaviour in a TripAdvisor review. He boasted that he’d been “threatened” with TripAdvisor reviews before. I asked if he was new. He said yes, they were from Australia (how embarrassing to me as an Aussie!) and they made a successful business by purchasing and doing up properties and selling them for a profit. I found the whole experience distressing, and wonder how such a lovely property could be fronted by such an unpleasant manager. As a result of this experience, this will regrettably be our last visit to SPOTW.

Safe, quiet. Need to clean the daddy leg spiders in the entrance hallway and maybe spice it up with a picture so you feel welcome when you come to the apartment each time. When we first came in it would have been nice if the Heatpump was on at a comfortable temperature. Shower is unusually small. Overall good but for the money I would still search around for better luxury unless you love the boats out look. Space wise the room is very good.

Fantastic property! Very clean. Quiet neighborhood and short drive to town. Beautiful patio area

Stayed in a swish 1 bed deluxe apartment overlooking the waterway. Apartment very spacious and well equipped, though shower on the small side but plenty of room elsewhere including a covered balcony compete with gas barbecue. Well furnished, clean and quite. Apartment not unlike an AIRBNB and not serviced during 4 night stay. Heated pool, gym, tennis court and hot tub facilities available. Apartment had Aircon and laundry facility. Great apartment. Check arrival time as reception not staffed 24/7