Sovereign Pier on the Waterways

Nice property. It is about a 20 minute walk to the restaurants if that matters to you. Why do you need the cumbersome set of keys to EXIT the pool area? Not very safe.

TRS Coral was a great vacation. Had a bit of rain for a day, but oh well. We upgraded to a loft, and our butlers José, Edwin, and Misael took great care of us. They made it super easy to book the restaurants we wanted. La Boheme was superb (high 5 to our server Jorge Zanetti!). Capricious was a great buffet option, and Josue took good care of us. BTW-you must book the CHIC Cabaret. Excellent evening of entertainment and food. This was our 2nd visit to this resort.

Amazing location Very well equipped apartment with view over marina. Garage was welcome as it was raining. Very friendly and helpful check-in

Great property, very spacious with all needed amenities.

Awesome place so peaceful

We have stayed here on holiday from Australia several times in recent years and have always enjoyed the facilities and the warm welcome. This time was VERY different. We arrived at a quarter to two on a Saturday afternoon after a long drive and were pleased to see the “we are open” sign on the office, so went straight in ( the door was open). No-one was at the desk, so I called out “hello?” and after a minute an aggressive older man came from out the back, saying rudely “It’s not 2 pm yet! We are not open! We have just finished cleaning and we are trying to have our lunch”. I said I would go back and sit in my car for 15 minutes, and left. I was quite nonplussed at this treatment. I returned at 2pm. The man was clearly still hostile. I told him that we had been coming to SPOTW for years and had never experienced such rudeness. I suggested that he should have welcomed me politely, explained that they would be ready in 15 minutes, and asked me if I’d mind waiting. I also recommended that he undertake some customer service training. He then questioned my booking and suggested I wasn’t booked in and that he would turn me away!? He then magically found our booking and processed my payment. I indicated that I would be describing his behaviour in a TripAdvisor review. He boasted that he’d been “threatened” with TripAdvisor reviews before. I asked if he was new. He said yes, they were from Australia (how embarrassing to me as an Aussie!) and they made a successful business by purchasing and doing up properties and selling them for a profit. I found the whole experience distressing, and wonder how such a lovely property could be fronted by such an unpleasant manager. As a result of this experience, this will regrettably be our last visit to SPOTW.