Hilton Garden Inn Baltimore/White Marsh

This place is run down. They need to call the inspectors to come give this place a complete overhaul because the conditions are borderline unsafe and unsanitary. The furniture is worn and broken down. There are cracks in the walls of the rooms. There's a deep funk in the carpets in the rooms and hallways. Hilton, you really should be shutting down this place and gutting it out because the conditions are appalling. This hotel seems like its where they keep displaced people or like people in a halfway house because the lack of cleanliness and maintenance shows how little they care for their paying clientele. How dare they charge $200 a night for this dungeon. Criminal! People read the negative reviews first and believe them. Don't be like me.

Hello, Instead of doing a review I figured I would try to reach out privately to Hilton with some feedback but unfortunately I was unable to do that via their website nor did I get a call back after calling the hotel directly. Just a couple more issues related to this stay. I booked a king room for a 1 night stay for 6/25/25. When I checked in, I was told they did not have a king room and had to give me a double. While I preferred the king, I was OK with this given I booked last minute and it was extremely late and I was exhausted. Upon entering the room, I discovered the remote for the TV did not work. After 10 mins, I figured out how to work the TV using the buttons on the TV but this was not ideal due to having to get up and down to change the channels or adjust the volume. After laying down in bed, I looked down and saw a black bug on the sheet on top of me. While in the shower in the morning, I went to use the conditioner but it did not work due to a broken pump. Lastly, while in the elevator to go to the lobby to check out, I discovered the button to get to the lobby was broken so I was not able to get to the lobby using that elevator. I got off and tried to get the other elevator but could not get that one to open since the one with the broken button was not being used by anyone else and kept opening. Finally, I found the steps to access the lobby to exit the hotel. Upon check out, I was "greeted" by the gentlemen behind the desk who didn't even make eye contact with as he asked if I would like my receipt printed or emailed which I replied email but I have yet to receive a receipt. I'm not someone to leave a review and while one of these issues by themselves isn't a big deal, there were a lot of issues that really made the experience poor for me. I really held Hilton to a higher standard prior to this stay.

The Room service and Breakfast was outstanding..

Amazing

Was good thank you

De buitenkant is als de binnen kant goed netjes een plek waar je tot rust komt. Personeel erg vriendelijk en probleem met de koelkast snel opgelost. Bed was zacht en fijn en ontbijt was zeer goed. Het enige nadeel dat we ondervonden was dat de als iemand midden in de nacht naar de wc ging het geluid van het doorspoelen ons wakker maakte de buis zat namelijk achter onze want en je kon dat zeer duidelijk horen.