Quest Whangarei

I will be back Staff were great, helpful and friendly

Okayish Nobody in reception when we arrived. Lift not working. A pleasant room, spacious, bit dated. Good location.

Regrettably, my June 2023 stay in Room 101 on a Friday night was disappointing. The adjacent nightclub's deafening noise, causing bed vibrations, continued despite numerous complaints. Relocation at 2 am, prompted by another guest's early checkout, though appreciated, proved highly disruptive, especially with a 2-year-old. It's disheartening that Room 101 was initially assigned, given the circumstances. Despite the hotel's cleanliness and secure parking at an extra cost, the inadequate soundproofing significantly detracted from the appeal of weekend stays.

This unusual hotels advertises itself as a "apartment hotel" and the rooms have a minikitchen. The rooms are quite plain but they are clean. Our room faced the back alley, not a wonderful view but avoided street noise. We piked this location becasue it is close to the Hundetwasser center. It is quirky in that on weekends the front desk closes in the afternoon. We arrived before that and the clerk was very helpful. Also it wasn't clear where to park to checkin, but it is just around the corner from the large "Quest" sign. There is parking available for a small charge and as you checkin in the clerk tells you how to get to the other side of the building where you enter the parking which has elevator access to hotel. If you arrive when the front desk is closed, there is an intercom on the street for an alternative checkin procedure. There is a coffee shop in the building but it is not open on Sunday mornings.

The room was very spacious and clean. A small kitchenette was also nice but we did not use it. Our room was on Bank Street so the traffic noise was a bit of a nuisance. Parking stall was small but it was adequate. Within walking distance of the waterfront and numerous attractions and restaurants. Overall it was good.

Utterly useless management. Bewarned if you are thinking of staying here. Have stayed here for a number of years and would have spent in the region of $20k with them in that time; but since the new management took over, Lina and her team have completely destroyed what used to be a fine establishment. Completely non-helpful to what you require. Friendly requests over the phone were always met with a "no, we can't do that". These were requests that used to be accommodated by the previous management, who were always willing to help, whether that be a slightly later check out, or to leave your car there for several more hours while you are working in town on your last day. Not with this new lot. They would happily park their own staff vehicle in the customer's park and tell you the car parking is full, when they clearly have a dedicated staff parking area that you can't access as a customer. Have also since observed a reduced frequency in room service as well as the thoroughness of the room service. They have also downgraded us from a nicer room that we booked, and then tried to keep the money from the more expensive booking, because they apparently didn't have the room we requested. This arrogant lot are not deserving of any support from the community. They will take as much money as you are willing to part with, and in return put in no effort on their part. You can observe this attitude by the other Google reviews, where if someone had a poor experience they make no attempt to recognize it and improve on their part, meanwhile they try to collect all the glory from any good reviews that happen to come their way. Certainly will not be back until Lina and her team are gone.