Russell Hotel

It was a great stay. It would’ve been better if they had at least provided complimentary water bottles.

Just returned from the Russell hotel for 5 day stay with daish's coaches. Will not be returning. Requested a low floor on booking which was dismissed out of hand on arrival. Given room 335 which is actually in the attic or appears to be. Room.was dingy small but the heat in the room was almost unbearable had a window that opened about 6 inches and a house brick provided to keep it open. Only relief from the heat was to leave the door open when in the room obviously not applicable for the night time which made sleep almost impossible. The bed was awful small enough for a child squeaked on every movement. Decor was dingy drab and very dated. Food was just about average restaurant staff helpful and polite. Manager very stand offish and uninterested on arrival when I enquired as to a low floor room which I requested on booking in February. Would not return to this hotel I think the single rooms in this hotel are totally unsuitable for a guest room to enjoy any kind of holiday. Not recommended.

We stayed here at the beginning of June in the double premium rooms 145 and 148. Travelled by Daishs coaches which were clean and comfortable and stopped regularly for comfort breaks. All drivers were excellent, in spite of some difficult road situations, especially Rachel who kept us updated and supplied still, sparkling and flavoured water at minimum price. On arrival we were welcomed by the hotel manager who came on to the coach to explain how we needed to complete our evening meal forms before dinner at 6.30 . We did not have to wait for or carry our suitcases as the porters and driver unloaded them from the coach and took them directly to our rooms which was really helpful. There was only one lift which held 6 to 8 people but it was in full working order all of our holiday. Rooms had walk in showers and were immaculately clean and modern, though some of the towels were a bit tatty and needed replacing. Beds were comfortable with plenty of pillows. Room 145 could have done with a shelf in the bathroom area as the pull out drawer under the sink was not suitable for everything you need in the bathroom, plus there were no plastic cups for toothpaste, brushes and rinsing. The dining room was lovely and set out carefully to accommodate so many people. We were in the smaller room, just off the main dining room. Food was good, hot and plenty of choice and our waiter went out of his way to meet all our varying needs, changing things if we were not happy, plus he served us all on a rota basis so the same people did not always get served first . The bar and entertainments area was comfortable and we did quizzes, played Bingo and particularly enjoyed the Elvis Tribute Act. Tracey looked after everyone, had a brilliant sense of humour and went out of her way to accommodate the needs of everyone. Whilst there we used the local buses and went to Bridport, West Bay {where Broadchurch was filmed) and Dorchester. The hotel provided us with helpful bus timetables, local buses went from the terminal ten minutes walk away. A special mention to the hotel manager who was immediately there with a mop and bucket and cleaned up some "spillage" in the lift promptly when we drew it to his attention. On departure day we were advised to leave our suitcases outside our rooms by 6.30 am so our cases were taken directly on to the coaches home, which was really helpful. A well managed hotel, well done to all the helpful and friendly staff.

Just returned from a four day break with two Deaf and hard of hearing groups. Yes the hotel looks tired in parts but the staff went out of their way in trying to communicate with and make sure the Deaf had all that they needed at all times. Dave, our driver was wonderful in taking all the wheel chairs and walkers out every time we stopped. His deaf awareness made every outing a good experience for all. There were two areas where I think some more thought should be put in (apart from stopping the rain!). Closing the coffee shop in reception and forcing people to walk to the hotel next door to buy drinks when so many have mobility issues doesn't make a lot of sense. Especially when that place was empty of customers . Very few people knew that they could go next door as word by mouth is not something Deaf people follow. We can not be the only people who are Deaf or hard of hearing who visit who like to play bingo. The numbers screen is too small to see on the larger screens . Being Deaf we are unable to hear the numbers being called so need to see the numbers on the screen. Maybe a way of enlarging the numbers could be found. We were given reserved seats after the first night which helped our interpreter to sign the numbers. Those of us without BSL still couldn't see the bingo machine screen as our reserved seating was behind the caller. I'm impressed with all the help the staff gave our members.....just need to tweak a few things for all Deaf and hard of hearing people to fully enjoy the evening entertainment. The sister hotel was even worse regarding the bingo so hope the rain damage wasn't too bad to reopen the lounge soon. Thank you for all you did.

The hotel and all staff were very helpful the food was absolutely brilliant the bar prices were very cheap my wife and I went for our 59 wedding anniversary and really enjoyed ourselves and we will be returning very soon The artists were great and the bingo ( I won ) if you wanted a bus to out somewhere you stepped out the hotel and right there was the bus stop the town itself has plenty of shops cafes and pubs everything was brilliant just try the Russell Hotel you will enjoy

Stayed here on a break with daishes. lts an old large hotel on weymouths pleasant seafront. If you are going to stay here opt for Seaview.. pretty sure they're the nicer rooms. The traffic is noisy till late though. First impressions for everyone are the dirty steps and mats leading to entrance. This continues with painted flat surfaces and doors grimy and very dusty..why they aren't bothered to just wipe everything with a wet cloth lve no idea. However my room was clean. l was on 2nd floor. There was a minor issue with the very loose lock on our door.. recently decorated, beds tiny but OK and the shower was hot and powerful which was appreciated. 2 fans and good hairdryer. The hotel seems always warm, so should imagine summer months very warm. Dining room basement level..very warm..hectic and sooo noisy with chatting guests all cramped in together with low ceilings. Staff worked hard and were friendly . Food hit an miss , plenty of choices that you can have, tables set out nice. puddings were yum. No one should be hungry after meals. Bar fine .entertainment with singers. Bingo and quiz every night. Reception ok, got helped with printed out timetables for buses. Main bus stop 10 minutes walk where you can go lots of great places. weymouth clean good facilities, good shops too.lots of gift shops.Funfair, pedalos, boat trips. All in all Russell hotel is a basic good value hotel that has its issues but shouldn't ruin your stay.