Judith
24. heinäkuuta 2024
Sadly the management have not read the previous reviews nor chosen to act on them.
The staff were pleasant and tried to be helpful but were not able to pre empt any problems with the hotel. They seemed to be busy on phones when they were present. The dead plants in pots and dirty windows outside the entrance were off putting as was the stale air in the entrance. this could all be fixed in an hour. The furniture was as shown in the photos but dirtier, There are two huge charity furniture shops in weston selling cleaner, nicer chairs. No one was on duty at check-in time (3pm) and when the receptionist returned fron shopping our room was not ready.
The room itself was clean and had quite nice wall paper, the toilet, and sink were new. Sadly the shower was not and only ran to scalding water on our first night, once that was 'fixed' the water was cold. There was one single plug in the room for the TV so we had to use the supplied extension lead for the kettle. No room bedside shelves . Only 1 chair. No shelves in the ensuite, 5 mini shampoos, no soap!The list goes on and on.
I think the hotel is being improved but i am sure the staff could be expected to clean and dispose of the rubbish outside- the day we left the area was strewn with nappies. If we hadn't paid in advance we would have walked out. Such a shame but no one should expect anything other than the worst sort of hostel accommodation.
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