Best Western Springfield West Inn

早餐很豐富，停車方便

A delightful stay. The rooms are extremely clean and the property is very well maintained. I would definitely stay at this property again when I am back into that area. The staff here is extremely attentive and would help you out with any problems that might come up.

My girlfriend and I went our annual trip and this year was the Berkshires. We both flew into Hartford, CT and drove up to Springfield for our first night, which was at this Best Western. The room was tight with two double beds, but it had a small fridge and coffee maker. The bed was average. We were facing a busy street, so we had alot of road noise. The bathroom was fine with the sink outside the bathroom. The price was reasonable and the room was clean, but I don't think I would stay here for more than a night or two.

The bed was comfortable, towels were soft and shower was good, but the place needs to be cleaned better. Giant cobwebs in the hallway! There is a decent hot breakfast but it is only available until 9am. I actually saw someone get locked out on the dot of nine even though there was plenty of food left.

The hotel is a 2 star hotel because while it's a place to sleep it's decor is very plain, interestingly wild looking carpets, bathroom door is noisy needs WD40, the breakfast was not fresh and tasty "nasty" according to one guest plus they had very limited. The grounds were paltry and had no outside benches to sit around the hotel, as most others do. I'm addition, my eyes watered and I coughed all night, this doesn't happen at home. I believe it was due to environment bedding and what they were washed in so real triggers. The pool was under construction and the fitness TV didn't work. And for that I'm giving it a 2 . 1 for staff friendliness and a place to rest for the night. Would not recommend.

Don't waste your money. The property was dirty. The check in area was disgusting. Carpets in the room were sticky. Toilets barely flushed. Hot and humid in the hallways. Breakfast was subpar. We were told they would be adding an additional fee to our credit card based on their policy. The clerk pointed out the policy, which just read if you were using a DEBIT card. We used a credit card. There was also a weird floral smell in the hallways. We usually stay at Best Western properties. For the price we paid, I would not recommend staying here. Very disappointed.

You kind of know what you’re getting when you book at Best Western. It’s not going to be stellar, but it’s not going to ruin your day, either. That was my experience. The mornings and night staff were friendly. The room was okay. For the most part, it was clean, except for a small stain on one of the bed covers and a red smear on the front of the sink. There was a microwave, fridge, and coffee maker, which was nice. The dresser’s drawers were broken, but the nightstand’s drawer worked. The TV was nice, and Internet and premium channels (at least HBO) were included. The toilet had a very low power flush and a couple of tiles in the shower were cracked, but the shower itself was fine, and the toiletries were nice. The bed was comfy, and the thermostat for the room worked great. Breakfast was included and consisted of your typical continental breakfast options: coffee/tea, fruit, yogurt, pastries, bagels, muffins, and a waffle maker. There were also sausage links and hard boiled eggs (the eggs looked like they had seen better days). Everything I had was delicious. Overall, I’d say 3.5-4/5.

This was the worst hotel experience that we've had yet. The original reserved room smelled like somebody was a heavy smoker. They moved us to another room, and the bathroom wreaked of sewage. This second room was a handicapped room, and there was a door connecting the adjacent room, which allowed noise to penetrate and echo very loudly into our room. The party staying in that room were talking loud, playing loud music, and drinking. We waited until 2:00 am, hoping that it would stop, but we could take no more. We ended up driving the 2 hours to get back home. This is the first time that we've ever come to the point of no return during a hotel stay. It had to be pretty bad, seeing that we left and were willing to miss out on the free breakfast, LoL! On top of this, the hotel management never even called or emailed after we left our complaint along with our phone # and email address.

I loved everything about this hotel -the cleanliness, gym, breakfast, internet, TV, microwave, coffee in the room. I was thrilled and wished that I could have stayed longer. It was worth every penny spent on this trip. I will definitely stay here again should I visit this area next time.