Retreat Crassula Ovata

Clean and well maintained rooms. Professional staffs. Delicious foods. Excellent location. 24 hrs hot water. Round the clock room service. What else you need!

Rooms were shabby. A terrible vibration and noise was constantly disturbing. Rooms were underground towards the pit with very limited view.

Just visited this hotel and wawww the services the rooms the food everything was amazing.What a pleasant smile of front office staff just love the way they greeted us.Thanks to Mr Sagar and Ms Soneya for great services.the best part was they did our cultural dance garba with us.Amazing guys amazing thank you will definitely visit again.

I actually visited this hotel with my family and the services they have provided to us was just amazing.Guys don't miss this hotel.such a good services.Ms.Soneya and Mr.Sagar from front office was just amazing they were really nice to us.Would recommend to all of you.thank you guys for the amazing services.

Amazing stay I this hotel I would defi recommend to each and everyone to stay in this hotel.the services are outstanding especially Ms.soneya from front office was Amazing she was very entertaining. Amazing services thank you team crassula.

I visited this hotel with my frnds and the services they provided was amazing.I would really recommend everyone to visit this hotel.staff are really good, friendly amazing services.Starting from front office to house keeping everything was amazing.especail thanks to me.Soneya thank you guys

Mangnificent i would say. From the first look till we again pack our bags to retreat it was all the way a pleaure to the eye and experience. I would definetly prefer here instead of other hotels. Thankyou for your kind service Crasulla The one who stood out of the pack was Soneya at the front desk was very kind and the first glance of her smily face gave me a right understanding of the hospitality which will be provided. The supervisor at the restaurant was very humble and kind. Thankyou once again , and would be pleasure to come back. Thankyou once again

We were really pleased with our stay at the Retreat Crasulla as it is a very nice hotel, modern and with all the facilities needed. It is ideally situated for visiting the many sights in pelling as it is just round the corner from the station and the hop on/off on busses. The staff are very good, especially the Reception staff Ms.Soneya who were very friendly and helpful.

I am a travel freak and I travel various places in india and outside as well. I have various experiences good or bad. But believe me or not, I have never experienced such worst management experience ever in my life. The hotel location is good , staffs are also very cordial. No issue with that. But when It comes to manager or the owner itself, I bet, you will never have such bad experience. Before booking the hotel I read trip advisor reviews and there were multiple places travellers mentioned about their worst management experiences, but ignoring all that , and thinking could be rare cases we went ahead by booking this hotel. I will give a disclaimer here, if you do not have to interact with the owner or the manager, then you won't face the worst experience as I said staffs are very gentle. But if you need some help which is beyond the authority of regular staffs then you will understand what I am talking about. We may not have experienced such worst behavior from the owner or management of a tourist place . I would suggest NO ONE TO BOOK CAR FROM THEM . If you want to visit just go and visit, do not ask for any additional help. First of all the manager is not present at the location or the owner, so the hotel is run by the staffs . So you can imagine how it is!!! After 9 pm ,you won't find anyone for anything. So go on your own risk. No senior person is there for any help that you may need . We booked car for the entire sikim trip for 5 days till dropping us at siliguri with them , a month back of our journey at that time . Mr ABHIJIT was the manager interacted with us and asked us to confirm immediately with the settled amount so he can confirm the driver and assign a almost new Innova to us . We ,without a second thought paid advance and confirmed from our end. Since then , we never heard from him on any driver details , cab detail anything even when we reached their property. We were supposed to travel next day for site seeing, and we were unaware of any detail of driver, timing anything. When we asked the staffs ,they are clueless and Mr Abhijit since morning kept saying the details will be shared soon and which did not happen till 9 pm and he was not picking the call since evening.. And as we all know , the entire staffs went off after 9. Being complete helpless, we asked the receptionist to call him and connect us, he picked up the call and started misbehaving and mentioned as if we should know the timing. Since then his behavior was just unreaosnable. . Next day we found a car (which was not a Innova) with very bad condition and we were then furious . With all these discomfort we went to to their office to talk to the owner. Now that's another story. THE OWNER did not not bother to speak to us face to face , his behaviors is sooooo BAD that he treated us like just a useless people and did not bother to look at us and talk. He is extremely arrogant as if we are at fault and he is obliging us by giving car in free of cost. We have