Rufina Palm Bliss

I stayed on dated 16.09.24. This hotel is in hygienic condition: and room service is very poor, bedsheet and comforter is very dirty, and basic phone is in dead condition: None of the hotel staff was available in dress. Cheated by showing 3 stars, even the floors were dirty.

An excellent hotel with its pristine location, had a wonderful time with my family there. One of the best hotels in middle pelling!

Condition of the room is very good. Overall hotel is clean. Price of food items are high and quantity is not enough. Quality of chinese food is not up to thar mark

Instead of having so many empty room in the hotel the manager lied to us, that hotel is full. And provide us bad smell dirty cockroach and spit filled room. With no light and lot of seepage.

If photos can ever lead you to a wrong choice of booking then this is a perfect example. Please don't go by the bright and exotic photographs for Palm Bliss. The hotel is extremely average but pigeon hole size rooms. I paid for Kanchenjunga Balcony view rooms and I was offered a basement room, saying that's the only one available. the stairs down to the basement was dingy, poorly maintained and smelly. The room was v basic. linen was stained. the balcony didn't even have a chair to sit. the crew was indifferent. Food was just okay. I guess the top floor rooms and alleyways were better. but this is a rare occasion where same room rent will give u varying types of services and u have to depend on luck. And most importantly the hotel is not cheap by Pelling 's standards. I don't see any positive in the hotel, and unfortunately have no option left other than to rate it low. There are many options at this price so it's better to look out for something more warm and vibrant.

Food quality was good and service also fine. For aged people please ask for room at ground floor as lifts are not available

Basic hotel with clean rooms. Balcony rooms have excellent views. Staff is very cooperative and prompt in service. Food is ok with not much variety. Location is little bit far from the centre of pelling. 5

A really nice stay would have stayed longer if the schedule allowed to. Rooms were really clean with all the necessities provided in there the food was quite good and served at a reasonable price the view from the balcony was just amazing. We got quite a beautiful view of the kanchanjanga there it was absolutely breathtaking

Pros: 1. The mesmerizing view from the balcony. As i booked a family suite, i got an entire balcony which is humongous in size. We saw kanchenjungha from our room which was amazing i would say. 2. The room: the suite room is huge. It's almost a playground for 3 people. Highly recommended. 3. Staff behaviour: the hotel staffs are really helpful and jovial in nature. 4. Food: food is descent and it's recommended if you feel tired to go outside. You may order few staple foods. 5. Location: it's in middle pelling. Recommended. Cons: 1. The bad thing about this hotel is power-backup. I would say it's worst. 2. The internet is horrible. Overall the hotel is recommendable. They have started the business 3 months back, i hope they will improve slowly. 3. 5* indeed