The Ben, Autograph Collection

滿意 很好好

We haven’t been here for ten minutes and I already want to rate this hotel. It is superb in every way, from the interior design, the vibe, the location, the staff, etc. This is what every hotel should aspire to be.

The Ben and Proper Grit restaurant are amongst the most amazing experiences in the area. I want to highlight the amazing service from Ruth and Gigi in Proper Grit. They are both attentive but intuitive enough to know when we are having a business conversation to give some space. The food is amazing and the service is timely and accurate.

We absolutely love The Ben! This last visit we had an amazing breakfast with exceptional service from Gorken!

Though the beds are comfortable, and the common spaces really nice, I was charged $1400 for a moldy room that made me very, very sick. The room was extremely musty with a foul odor and 80% humidity on the AC control panel (mold grows after 48 hours at humidity above 60%.) After only 7 hours in the room I had facial swelling, congestion, had lost my voice and suffered systemic reactions consistent with toxic mold exposure. I spoke to someone at the front desk, who was fairly dismissive, and could not escalate matters further as I had a plane to catch. Since my stay, I have had 2 reviews mysteriously disappear and a phone request to speak to someone in management has gone ignored. They clearly do not take biohazardous conditions or room maintenance seriously. Do not stay here if you have any sensitivity to mold!

The Ben is an experience! From the moment we arrived, the service was top-notch, starting with a complementary check-in cocktail, awesome desk service from the lovely Mel, and the coolest bellman, Yoan, who gave us the hotel scoop and the big secret! The great service continued throughout our stay, including everyone in the food service department, from Jill, the rooftop bartender who took care of us at lunch, to the beautiful GiGi at breakfast in the Proper Grit Café on the first floor. Our room was stunning, with a beautiful view of The Breakers and the Intracoastal Waterway. The complementary water was a welcome sight, and the bed was incredibly comfortable.

I had breakfast at the Grit - Ruth was our host and Gerkem was our server. Both were an absolute delight. I rate their service 10/10. Extremely personable and communicative always. Thanks and we will be back soon!

Gigi was fantastic and truly enhanced our overall experience. She made us feel right at home, and our breakfasts were so enjoyable that we didn’t want to leave. We can’t wait to come back. Thank you all!

The hotel is beautiful, the staff are amazing. There are lots of little extras that make it more of an experience, like the book butler and the rooftop experience. What really stands out is the food. Usually I venture outside hotels to eat because… hotel food. But I have had the most amazing food and service. On arrival I went to grab a quick bite at the bar and Tiffany recommended the Caesar salad. That was by far the best Caesar I’ve ever had. Breakfast was avocado toast with Ruth as the hostess and Juan as server. So friendly and welcoming ❤️ I put down my phone and computer to enjoy. And again, avocado toast may not sound inspiring but it was the best. Both meals remind me that even the basics can be elevated and upgraded. But what makes it even better are the people. I will stay here again when I’m in this area.