Embassy Suites by Hilton West Palm Beach Central

We were really pleased with our room! The 4th of July fireworks were amazing from our room on the 13th floor. We will definitely come back.

We stayed here one night between flights. The staff were friendly and upgraded our room to a suite. The cooked to order breakfast was on point. The pool are looked nice as well. Complimentary airport shuttle was a bonus. We would certainly stay here again.

I recently stayed at the Embassy Suites in West Palm Beach and, unfortunately, my experience did not meet expectations. We were given room 1407, and from the start, the door was damaged and the keys kept getting deactivated. We had to go back to reception every single time to get new ones, which was very frustrating. The cleanliness of the room left much to be desired. The small drainage holes in the bathroom sink were black — something that could easily be resolved with bleach. Behind the nightstand, we found trash left by a previous guest, which suggests the room hadn't been properly checked. Even worse, the hand soap bar was still in its wrapper, and when I opened it, I found a hair stuck to it — clearly, it was reused. The shampoo and body wash dispensers were not full, which made it feel even more careless. In general, housekeeping standards were quite poor. The window ledge and the exterior of the windows were visibly dirty and neglected. On a more positive note, the breakfast staff were all very kind and helpful. The food selection was fine, but there was no hot milk available, so if you're used to having coffee with warm milk in the morning, that won't be an option. There’s also no espresso — only very diluted American-style coffee, which is quite disappointing for European guests. I tend to pay close attention to details and hold hotels to a high standard, especially those in this category. While there were some positive aspects to our stay, I believe there’s room for improvement in terms of maintenance and cleanliness. I hope the management takes this feedback constructively and continues to enhance the guest experience.

The hotel looks and feels outdated and dirty. They even left the garbage from the previous guest in our room. The carpet was wet in a area, who knows from what.

When I go to a hotel to spend my money, I expect to be treated like I am visible. The bartender seemed to be too busy to wait on me. She came by my table and ignored me totally. She took the order of the table next to me but turned her back on me, took their order and walked away. Didn't say I will be right back to take your order or nothing. So I had to go out of the hotel in the rain to find a restaurant to eat at. This has never happened to me before. So I had to write this review. I stayed at this hotel on May 12, 2025. And when they read this to her, she will know exactly who gave this review.

The hotel is wonderful. The free drinks and snacks was an unexpected bonus. Everything about the stay was perfect.