West Palm Beach Marriott

Had a good time, most American hotels are not a high quality compared to the European and middle eastern hotels where we spend most our time. However the service was pretty good, even if none of the employees had a degree in hospitality like most EU hotel staff has. Great value for money and friendly staff.

I stayed at the Marriott Palm Beach for a family reunion in September 2024 and was impressed by the property’s beautiful location near the water and the warm, attentive service provided by the staff. Unfortunately, my experience was significantly overshadowed by serious billing issues and an unacceptable lack of response from hotel management. Upon returning home, I reviewed my credit card statement and found multiple charges for bar tabs that were not mine. My credit card provider sent digital copies of the receipts, which clearly showed different signatures, indicating that another guest had used my room number to make these purchases. Additionally, I was incorrectly billed for multiple nights, despite only staying one night due to an early departure for hurricane relief deployment with my team in Tampa. I made several attempts to contact the hotel to address these discrepancies. Despite numerous phone calls, I never received a return call or any resolution. This lack of accountability and communication from management has been extremely disappointing, especially given the otherwise high standards of the hotel and its staff.

I’ll be honest. I came to this hotel without a reservation, on a night that wasn’t my best. The staff here made sure that it turned into one of the best nights of my life. If you want the “most flashy” hotel in Florida, look elsewhere. Marriot West Palm is cool, quiet, and has great people that provide great service. What more can you ask for? Thank you to Shawn, Logan, Dante and Daniel at the front desk - and an extremely special shout out to Jean in the restaurant. This is the best team in town. - DT

We liked the shortish walk to downtown shops and restaurants. We also enjoyed the convenience and quality of the on premise restaurant. That was about it. We paid $1800 for 3 days. Everything was ala cart and even by testament of the ppl who work there…”a rip off.” $5 for a small bag of chips. $22 a day for parking, $5 service fee for “included” room service. If they can up charge you, they will. Only one of the three elevators worked 2 of the 3 days we were there. You need your key everywhere you go in high crime west palm beach. The pool gates lock behind you. The elevator needs a key. Both entering and LEAVING the parking lot…yup, you guessed it…you need your room key. This was a bucket list trip with my son that I opened up the pocket books for a rich life experience. The rooms were nice but nothing special. I guess rich life equals how much can we exploit from our guests. I would never stay here again at this price. No way no how.

Excellent front desk staff and Gabe helped us with our luggage. Easy access from parking and handicap parking was very adequate. Close proximity to the airport which made easier for us to get to the hotel. Clean room good size. Would recommend this Marriott to everyone.

This hotel is my favorite place to stay in Palm Beach. Great location and the staff is great. They have good dining options. Very clean and quiet.